Operations Sr. Spec I- Subordination Specialist at JPMorgan Chase Bank, N.A. in Phoenix, Arizona

Job Description:

Production Operations supports Mortgage Banking Originations by facilitating the transition of a loan to closure. Production Operations support positions manage a variety of job roles that are focused on working with outside vendors to obtain documentation and/or information to complete the credit file. In addition to backing up all support roles as needed, the Operations Sr Support Specialist I:

• Orders or requests UW conditioned credit supplements
• Complete "one-off" scenarios as required by underwriting, communications or sales
• Accesses credit bureau websites, order and/or updates trade lines, monitors for email updates from the credit bureaus and reviews completed trade line orders.
• Orders flood certificates and sends supporting documentation to Core Logic for flood disputes
• Updates the system of record and works daily priorities
• Communicates with external agents and internal colleagues to resolve issues and discrepancies

Qualifications:

• High school diploma
• Prior customer service experience preferred
• Possess strong attention to detail and strong problem solving skills
• Ability to work in a fast paced environment
• Basic office and computer skills
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team
• Ability to build relationships quickly

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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