Operational Risk Manager for Travel & Loyalty (Vice President) at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Job Description:

JPMorgan Chase believes in a holistic approach to risk analysis by incorporating key risk disciplines including but not limited to Credit, Market, Principal, Liquidity, Model, Legal, Fiduciary, Reputation, and Operational Risk weighing these against returns. The Compliance, Conduct and Operational Risk (CCOR) team is an independent second line of defense unit that proactively identifies potential operational risks throughout the Firm. Our Operational Risk Management team is committed to being a world-class leader in risk management, maintaining a system of strong controls, providing guidance and clear direction on key principles and proactively managing risks to guard against financial loss or other damages. Working with business owners and Controls teams, this role will help execute the firm's Operational Risk Management framework by independently assessing risks facing the business.

This position will introduce and execute the CCOR and operational risk program for the newly acquisitioned Travel & Loyalty business within Consumer and Community Banking. The new entity includes a travel agency, gift card, merchandise and points bank businesses. The role is highly visible to senior management offers the opportunity to build out an operational risk management program for a non-bank entity. To be successful in this role, you will require knowledge of operational risk and key risk management skills, along with an ability execute on a broad book of work including creation and oversight of operational risk testing requirements.

In this role you will:

• Manage the CCOR Framework objectives and requirements.

• Be a trusted advisor and leverage subject matter knowledge to drive value added dialogue and informed risk based decisions.

• Analyze risk concentration areas, risk profiles, and synthesize data from internal and external sources in order to complete the Independent Second-line Risk Assessment (ISRA) in accordance with the CCOR Program.

• Leverage results from ISRA to develop and execute monitoring activities, provide guidance to the CCOR Testing team for testing activities in accordance with the CCOR Monitoring and Testing Standard.

• Identify and assess severity and impacts of issues for potential escalation to senior Business and Risk Executives in accordance with the Operational Risk Issue Management Standards.

• Assess and manage follow-up on key risks associated with new business initiatives and change management activities.

• Understand the risk profile as assessed by the business (CORE), key risk & performance indicators, and other controls to identify negative trends and potential control gaps.

• Maintain awareness of risk and control issues within the business whether identified by the business, second-line, internal audit or regulatory examiners.

• Review internal and external operational risk events for opportunities to challenge where new preventive and detective controls could be implemented.

• Evaluate the strengths and weaknesses of existing controls and provide business direction on opportunities for improvement.

• Foster effective partnerships and collaborate with business and Control partners.

To be successful in this role, you should have:

• Bachelor's degree or related field; or equivalent work experience required.

• Extensive operational experience in risk management (financial services environment preferred) or travel & loyalty industry; candidates typically have 5+ years' experience related experience.

• Highly disciplined, able to make independent decisions and work with limited supervision while exceling in a dynamic, demanding environment.

• Experience in leading and delivering cross-functional initiatives, with the ability to collaborate with business and functional experts to provide risk assessment guidance, recognize risks and design enhancements.

• Excellent interpersonal and communication skills, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans