IT Systems Project Engineer at Saalex Solutions, Inc in Camarillo, California

Job Description:

TITLE

IT Systems Project Engineer

DEPARTMENT

Professional Services

ABOUT US

We are Valeo Networks - a full-service, award-winning Managed Security Services Provider (MSSP) - providing cybersecurity, compliance, cloud, network infrastructure, and managed IT services solutions. With a national presence coast-to-coast, Valeo Networks is a one-stop-shop for expert IT support!

We are experiencing HUGE growth - recently placed in the top 5% of revenue generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. Our employees are the most important and greatest asset to the company. Every employee adds something to define who we are as Valeo Networks.

We are passionate about managed services, cybersecurity, professional development, community, and building client relationships. Our core values are what drive us forward:

• Honesty


• Respect


• Collaboration


• Integrity


• Pride in work


• Teamwork


• Accountability


• Innovation


• Passion

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. Having these values will lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. We are on a path that will take the organization to places we have never been before and accomplish things we have not done before. It is a very exciting time at Valeo Networks, and we want you to be a part of it!

SUMMARY

Network Engineer / Project Engineer / Systems Engineer

Valeo Networks is looking to add a qualified IT Project Engineer. We have a top notch team and we're excited to welcome another who will make us even stronger. A successful applicant will have the experience, skillset, and mentality for identifying, scoping, and executing IT projects in rapid succession, from the smallest Microsoft 365 implementation to the largest server migration. They will also balance their assigned projects with escalated service tickets and coaching to other technicians. The Project Engineer will follow the established processes for IT project and service delivery and contribute towards our constant iteration of those processes. They will communicate regularly to assert priorities and ownership of their work. Technical direction will come from the Senior Engineers as well as the Director of Professional Services. Likewise the Project Engineer will set an example for, and give coaching to, other Project Engineers and Technicians.

In your Cover Letter, tell us who your favorite superhero is and why you picked them as your favorite.

KEY RESPONSIBILITIES

• Execute IT projects of varying complexity for our clients, "from concept to completion", where success means getting it done on time, on budget, according to Valeo best practices, and to highest client satisfaction. Projects can include network and server installs, Microsoft 365 migrations, workstation deployments, disaster recovery, and everything else IT related.


• Regularly assess client infrastructures against our technical standards and best practices, and present findings to our Technology Alignment Manager for generating recommendations.


• Serve as an effective point of escalation for trouble tickets and projects.


• All aspects of implementing/maintaining/troubleshooting/supporting client infrastructures:
  
  
  1. Servers (Windows, Linux, on-prem, cloud, hosted, bare-metal, virtual)
  
  
  2. Networks (switches, routers, firewalls, WAN, LAN, WiFi, VLAN, VPN)
  
  
  3. Applications and Services (AD, DNS, DHCP, Exchange, M365, Office, Google Workspace, Line-of-Business)
  
  
  4. End-user devices (PC and MacOS Desktops and Laptops, iOS and Android Tablets and Mobile Devices)
  
  
  5. Backup and Disaster Recovery
  
  
  6. Cybersecurity
  
  
  7. Peripheral Devices (Printers, Scanners, Monitors, Docking Stations, Battery Backup)
  
  
  
  


• Provide direction and real-time coaching to other technicians, for accomplishing project or service objectives.


• Collaborate with Project Managers to set and track priorities; self-manage calendar.


• Communicate regularly with clients to close the loop on their requests or issues.


• Enter all time, all the time, on time, into the ticketing system.


• Parts replacement, system upgrades, deployment, and repair on desktop / notebook computers.


• Follow defined procedures and proactively create or update SOPs with a critical eye towards standardization.


• Participate in after-hours emergency support as assigned or requested.


• Quickly learn and embody our Core Values (aka the "Valeo Way").


• Focused on executing full-time responsibilities, without constant managing.


• Earn Trust - Build strong relationships by being consistently excellent and reliable.


• Be Useful - never hesitating to pick up the phone or take on a new service request or project.

QUALIFICATIONS & EXPERIENCE

(R) - Required

(P) - Preferred

• (R) 5+ years providing "Tier 2/3/4" remote and onsite ("in the trenches") Sysadmin \ IT technical support in business environments.


• (R) 3+ years verifiable experience directly implementing IT projects for small, midsize, and enterprise organizations.


• (R) Strong understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.


• (R) Impeccable honesty and integrity - always proving to our clients why they trust us.


• (R) Superior troubleshooting ability - seeks to quickly isolate root causes and apply best practice solutions.


• (R) Very well-spoken and positive attitude - stays calm under pressure, especially when client is watching.


• (R) Uncanny attention to detail and organized mindset - catches mistakes before anyone else.


• (R) Can type 50 WPM or faster with consistently excellent spelling, grammar, and syntax.


• (R) Humble - Easy to work with, without ego or chip on your shoulder, coachable.


• (R) Hungry - Always learning, wanting to be better, eager to stay productive.


• (R) Smart - Self-aware of the effects of your actions and behaviors on people and technology.


• (P) Prior work experience at an MSP/MSSP.


• (P) Current (not expired) industry certifications such as MCSA\MCSE, CCNA\CCNP, VCP, CompTIA A+ Network+ Security+


• (P) Proficiency with MSP oriented ticketing and time-tracking systems such as ConnectWise, ServiceNow, etc


• (P) Proficiency in RMM solutions such as Automate (Labtech), Kaseya, etc.


• (P) Other vendor experience and certifications: SonicWall, UniFi, Cisco, VMWare, Hyper-V, Datto, Replibit, Meraki, Watchguard, Dropsuite, Netgear.


• (P) Associates degree in computer science or related technical field.


• (P) Experience as any of the following: Network Administrator, System Administrator, Network Engineer, Systems Engineer, Tier3 Support

Don't have 100% of the preferred certifications? No problem! To advance in this industry, it not only requires certifications, but on-the-job experience as well. Valeo Networks believes in investing in our employees and we will pay for additional certifications that are required for the job position

SKILLS & KNOWLEDGE

• Windows Server 2008/2012/2016/2019 and all server roles including but not limited to:
  
  
  1. Active Directory
  
  
  2. AD Sites and Services
  
  
  3. Domain Trusts
  
  
  4. DNS
  
  
  5. DHCP
  
  
  6. Print Management
  
  
  7. Remote Desktop Server \ Terminal Server
  
  
  8. Certificate Services
  
  
  9. Network Policy Server
  
  
  
  


• Networking technologies including routers, gateways, firewalls, switches (Layer 2 and Layer 3), RADIUS, VPN, VLAN, WLAN, WiFi, BGP NTP, TCP/IP.


• Virtualization technologies including VMWare vSphere ESXi, Microsoft Hyper-V, Citrix


• Windows 7, 10


• MacOS


• Storage solutions (NAS, DAS, SAN, RAID, ZFS, etc)


• Microsoft Office 365


• Azure AD


• Intune


• Exchange Server and Exchange Online


• File and print sharing (SMB, CIFS, NFS)


• MDM for iOS and Android mobile


• Backup and Disaster Recovery solutions and best practices


• VOIP configuration and maintenance


• MS SQL server and database administration


• Field experience running and terminating ethernet cable, patch panels.


• Scripting (batch, Powershell)

BENEFITS

We've got you covered! Valeo Networks offers a competitive compensation and benefits package including:

• Paid time off (PTO)


• Paid holidays


• Medical insurance


• Dental insurance


• Vision insurance


• Life insurance


• Flexible spending account


• 401k with company matching contribution - 100% vested from day one


• Employee-owned corporate structure (ESOP)


• Tuition reimbursement


• Professional development assistance


• Referral program


• And more!

DISCLAIMER

This is a full-time position - Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

All resumes will be considered strictly confidential with consideration for the potential sensitivity of currently employed candidates. If you are not sure that this position is a fit for you, but would like to hear more about the opportunity, please do not hesitate to submit an application with confidence that your inquiry will remain confidential.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ABOUT THE COMPANY

Valeo Networks, the commercial Information Technology division of Saalex Corporation, is a full-service nationwide Managed Security Service Provider (MSSP) that serves State, County, Municipal (SCM) markets; small-to-medium businesses (SMBs); and non-profit organizations. Firmly seated in the top 5% of revenue generating MSSPs nationwide-making it one of the largest MSSPs nationally-Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL with additional locations nationwide. Learn more at valeonetworks.com.