Mortgage Business Intelligence Analyst at BOK Financial in Irving, Texas

Job Description:

Req ID:59659

Job Location:IrvingIrvingTX

Areas of Interest:Mortgage Servicing

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .

Base Salary Range

Bonus Type

Summary

At BOK Financial, our success starts with incredible talent. This is a unique opportunity to get a glimpse into all sides of our mortgage customer experience department and make an impact. You will be faced with a fast-paced environment that will provide challenges and gratification. If you're ready to grow your career with a leading provider of sophisticated financial solutions, you've come to the right place.

About the Role

You will be part of our Mortgage Customer Service Experience, where you will be the business analyst expert and liaison for the business line. You will be identifying, creating, maintaining, analyzing, and communicating key performance metrics and trends critical to managing the Mortgage group's operational performance and risks.

What You Can Expect

As a Mortgage Business Intelligence Analyst, you will oversee workforce management for mortgage servicing contact centers.

You will identify key performance metrics related to production, loan quality, performance management, and other business objectives to recommend optimal reporting solutions.

You'll be working independently within a collaborative team culture and will assist with making decisions for training, gap processes and scheduling. You will be a part of ensuring loan servicing runs efficiently and smoothly.

Team Culture

We strive to keep our goals in line with that of the business line we support to ensure our customers and bank are protected. We've created a fun, energetic and safe space to brainstorm, ask questions, and find solutions together. Collaboration and partnership are crucial to our success. We take the time to build relationships, train together, and celebrate our accomplishments.

How You'll Spend Your Time

• You will develop a thorough understanding of the supported units' information needs through interviews with users, observation of day-to-day operations, and review of existing reporting solutions/processes.


• You will develop new reporting tools using Excel and other SQL applications to monitor business performance and inform senior management to aid in decision making.


• You will be working with WorkForce Management (scheduling, reporting and trending) for all three mortgage servicing Contact Centers.


• You will communicate performance metrics and trends, elevating the business leaders' attention when critical performance metrics are underperforming/underachieving.


• You will work to automate core management reporting and support routine reporting across all business lines.

We'd Like to Talk to You

TECHNICAL SKILLS: Your curiosity will drive you to think deeply, rationally, and creatively. Your tech-savviness will help you learn and navigate multiple systems. You will maintain the integrity of quality control systems by identifying operational problems/trends.

DIAGNOSTIC INFORMATION GATHERING: Identifying the data needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information.

DETAILED ORIENTED: A passion for doing the job right the first time brings us joy. Accuracy, follow up and follow-through are vital for this role.

EXCELLENT COMMUNICATOR: You will need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients.

ANALYTICAL THINKING: Identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision. Notices discrepancies and inconsistencies in available information.

FOSTERING TEAMWORK: Your ability to listen, collaborate, respond, coach, and provide constructive feedback will set your team up for success.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor's Degree and 5-7 years related experience, or 10-12 years of work related experience. Mortgage experience is helpful, but not required.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.