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Customer Service Representative at Medical Transportation Management in Olathe, Kansas

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Who We Are and Our Mission:



MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips.  The CSR is the front line representative of Medical Transportation Management (MTM).

This position is located at our office in Olathe, KS.

What will your job look like?


  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure

  • Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems

  • Listen and obtain information from callers in a professional, systematic and organized manner

  • Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures

  • Assume responsibility for self-development and career progression

  • Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals

  • Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards

  • May be required to work weekends and/or holidays, as needed

  • Maintain confidential information standards within a fast paced environment

  • Relate to a diversity of customers and requests

  • Identify with customer needs and circumstances

  • Tactfully question and obtain necessary information

  • Recognize, handle and refer situations of an emergent nature

All you need is:


  • High school diploma or G.E.D equivalent

  • Typing speed of 30 wpm or greater

  • Knowledge of Microsoft Outlook and Word

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Even better if you have:


  • Previous experience working in a customer service call center

  • Exemplary communication and phone skills

  • Outstanding organizational and multi-tasking skills

  • Ability to maintain high level of confidentiality

MTM Incentives


  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k) with a company match

  • Work From Home Opportunities

  • Flexible Scheduling

  • Paid Time Off and Holiday Pay

  • Maternity/Paternity Leave

  • Birthday Holiday

  • Casual Dress Environment

  • Tuition Reimbursement

  • MTM Perks Discount Program

  • Milestone Anniversary One Month Sabbatical

  • Leadership Mentoring Opportunities

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net