Posted in General Business 30+ days ago.
Type: Full-Time
Overview
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next.
About This Role:
The Desktop Engineer reports to the director of internal support and provides advanced desktop support to employees and teammates as well as administrative support to desktop-related internal applications, servers, and cloud services.
As an escalation point and subject-matter expert for desktop technologies, the successful candidate will participate in internal and cross-department projects that launch new systems and update existing ones by helping the project lead ensure a successful deployment and create supporting documentation, how-tos and Backstage (intranet) pages, and, where appropriate, training programs to support the launch.
This individual will work closely with help desk teammates, infrastructure and operations team, and security team (system, security, and network engineers and architects) in researching, testing, and deploying technologies and upgrades that impact user experience and access.
Responsibilities
Qualifications
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FLSA Status:
Exempt
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
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