Triage CMA | ENT & Audiology | Beacon Medical Group at Beacon Health Systems in South Bend, Indiana

Job Description:

JOB SUMMARY

• Reports to the Practice Manager. Develops and maintains patient care functions for assigned clinics. Serves as a resource to staff by suggesting solutions to patient care crisis problems and complaints.

MISSION & VISION

• Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.

  Vision: Our vision is to achieve:

  
  
  
  
  • Innovative health care and well-being services of the highest quality at the greatest value
  
  
  • Easy access and convenience
  
  
  • Outstanding patient experiences
  
  
  • Ongoing education involving physicians, patients and the community
  
  
  
  

JOB SPECIFICATIONS

• Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent; successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam. A minimum of two years of medical assistant experience in a physician office or comparable setting and current CPR certification is required.
  
  


• Knowledge & Skills


• Requires in-depth knowledge of patient care practices to assess, plan, implement, and evaluate patient care and skills in applying and modifying principles, methods, and techniques of patient care.


• Requires knowledge of organizational policies, regulations, and procedures and medical equipment and instruments to administer patient care.


• Requires analytical ability to identify and solve patient problems, interpret data, assess patient conditions, apply guidelines and procedures, and research and recommend solutions.


• Requires excellent verbal and written communication skills necessary to communicate information in a clear and understandable manner.


• Demonstrates well developed interpersonal skills necessary to maintain effective working relationships with patients, families, medical and clinic staff, and the public.


• Requires ability to utilize and operate a computer terminal, printer, etc.
• Working Conditions


• Normal clinic environment.


• May be exposed to communicable diseases or bodily fluids.


• Flexible hours and work schedule required.
• Physical Demands
  • Requires the physical ability and stamina (i.e., full range of body motion, including ability to lift and transfer patients, manual and finger dexterity, eye-hand coordination and ability to sit for extensive periods of time) to perform the essential functions of the position.
  
  

ESSENTIAL JOB DUTIES
The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.

Develops and maintains patient care functions for assigned clinics by:

• Coordinating the patient care activities for the clinics by communicating with patients, pharmacies, hospitals, and other related entities.


• Conducting clinical interviews with patients to assess a variety of patient needs.


• Educating patients and families about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.


• Performing patient telephone triage, assessing needs and coordinating needs with medical staff.


• Communicating and interpreting physician's instructions to patients.


• Suggesting solutions to patient care crisis problems and complaints.


• Assisting physicians in completing medical records concerning medical history, diagnosis, prognosis, and current treatment plans and maintaining required records.


• Maintaining established departmental policies and procedures.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

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  • Maintaining required documentation, records, charts, and reports.
  
  
  • Assisting in developing and maintaining departmental quality plan.
  
  
  • Completing other job-related duties and projects as assigned.
  
  

STANDARDS OF BEHAVIOR

• Patient/Customer Centered

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  • Anticipates and takes proactive steps to ensure customer's needs are met
  
  
  • Places courtesy and service above routine and goes beyond customer expectations
  
  
  • Keeps patient/work environment neat and clean
  
  
  • Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
  
  


• Respect

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  • Keeps others well informed
  
  
  • Practices active listening
  
  
  • Develops and maintains positive working relationships
  
  
  • Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
  
  
  • Seeks to understand patient's experience
  
  


• Integrity

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  • Demonstrates integrity and strong business ethics
  
  
  • Utilizes time and resources in a prudent manner
  
  
  • Strives to continually improve department processes and services
  
  
  • Projects professional image through enthusiasm towards work, behavior and appearance
  
  


• Compassion

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  • Demonstrates Beacon values verbally and through actions
  
  
  • Displays and exhibits caring behaviors with each interaction
  
  
  • Demonstrates self-awareness and sensitivity to the perceptions of others
  
  
  • Listens carefully to input and concerns and takes appropriate action
  
  
  • Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
  
  


• Trust

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  • Maintains confidentiality at all times
  
  
  • Fosters a sense of trust and collaboration among associates
  
  
  • Verbal and written communications are clear and effective
  
  
  • Responds to change in a positive manner
  
  

ORGANIZATIONAL RESPONSIBILITIES

• Associate complies with the following organizational requirements:

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  • Attends and participates in department meetings and is accountable for all information shared.
  
  
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  
  
  • Completes annual employee health requirements within established timeframes.
  
  
  • Maintains license/certification, registration in good standing throughout fiscal year.
  
  
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  
  
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  
  
  • Adheres to regulatory agency requirements, survey process and compliance.
  
  
  • Complies with established organization and department policies.
  
  

Available to work overtime in addition to working additional or other shifts and schedules when required.

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