PC Support Technician at Acumed in Hillsboro, Oregon

Job Description:

About Us

Acumed is a global leader of innovative orthopaedic and medical solutions developed to improve patient care. With over three decades of experience in the orthopaedic industry, our mission is to aid the afflicted through the ingenuity of our minds, the labor of our hands and the compassion of our hearts. The company is headquartered in Hillsboro, Oregon with a global sales and distribution network supported by offices worldwide.

PC Support Technician

The PC Support Technician provides technical desktop support to Company employees to diagnose, repair, install, and maintain software and hardware. S/he installs new workstations, relocates workstations, and ensure Company equipment including faxes and printers are maintained in good working order with maximum up time. The PC Support Technician provides support in a timely and accurate manner and provides end-user assistance where required.

Duties/Responsibilities

• Engages and collaborates with IT colleagues in a cross-functional, service-oriented team environment to promote knowledge sharing and continuous coverage of the help desk and associated IT support request management system.
• Monitor the help desk phone line and associated IT support request management system as needed.
• Provides routine analysis and problem solving of issues reported related to the performance of personal computing software, hardware, and peripherals.
• Troubleshoots and maintains all fax machines, printers and copy machines.
• Installs computer hardware, software, and peripherals for new employees and employee relocations.
• Installs new software packages and upgrades.
• Responds to uncompleted technical requests in the IT ticketing system and ensures timely communication with issue submitters.
• Maintains documentation of inventory, configuration, and maintenance of all desktop workstations and Company issued laptops.
• Maintains inventory for toner cartridges used in fax, printer and copy machines throughout the Company; places orders as necessary to ensure adequate supply is available when needed.
• Requests quotes from approved vendors and submits purchase orders for hardware, software and IT supplies as needed.
• Contacts and coordinates with hardware and software vendors for service if necessary.
  Aids in the development of system documentation and procedure manuals as required.
• Oversees and coordinates the administration, creation, and changing of Company passwords.
• Creates and modifies network profiles and Outlook mailboxes. Provide training to end users to maintain mailboxes.
• Maintains anti-virus and spam filter applications across the network.
• Maintains Active Directory.

  Qualifications

  
  
• Bachelor's degree in Information Systems, Computer Science, or equivalent professional experience.
• Minimum two years of experience in desktop support or training role.
• CompTIA A+ Certification preferred.
• CompTIA N+ Certification a plus.
• Microsoft Certified System Administrator (MCSA) a plus.
• Experience with MS Local Area Networks.
• Must have proficiency in written and verbal communication in English.
• Must have the ability to multi-task, work independently, and be a willing and cooperative team player.
• Must be able to work patiently and cooperatively with users that have varied technical abilities/knowledge.
• Experience with Active Directory.
• Experience building and deploying desktop and laptop images for Windows 7 Enterprise and Windows 10 Enterprise using Microsoft Systems Center Configuration Manager (SCCM).

As an equal opportunity employer, Acumed is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying to Acumed and need special assistance or accommodation, please contact us at recruiting@acumed.net .

Acumed https://acumed.applicantpro.com