Customer Enrichment Coordinator at Dun & Bradstreet in Center Valley, Pennsylvania

Job Description:

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

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Brief Description

• The Customer Enrichment Coordinator will establish relationships with customers to service their accounts and help the customer use D&B products and services to their fullest advantage to drive and enrich their businesses. 


• As appropriate, this person will cross-sell and/or upsell new products to customers.

Responsibilities:

·       Establish relationships with new customers by placing a service call to confirm product pick-up, address customer needs or concerns around their report and existing service(s), as well as troubleshooting for faster delivery of products and services.

·       Highly knowledgeable about customers’ business practices and functions, understands the relationship between D&B products/services and the appropriate business solutions for customers to address their needs.

·       Team with group of peers who are collectively responsible for servicing, expanding and renewing a portfolio of accounts to achieve revenue and value-added growth objectives in assigned areas.

·       Grow newly acquired and existing customer relationships by cross/up-selling opportunities with a focus on customer retention and credit card usage.

·       Probe for and identify sales lead opportunities with information customers who engage in business-to-business transactions and small business services.

Requirements:

·       Strong PC skills and comfortable with new technology

·       Aptitude for acquiring selling skills, product knowledge and understanding the importance of business credit.

·       Ability to effectively communicate the Value Proposition to others and back the benefits to how it impacts the customer.

·       Excellent interpersonal skills required to effectively interact with customers and peers

·       AA or equivalent strongly preferred

·       Two or more years customer service/support and/or sales experience required.

·       Strong customer focus and positive attitude as well as a strong belief in D&B’s aspiration of building a “Most Trusted” relationship with our customers.

·       Team player with demonstrated service and sales ability, assertive, persistent, good listener, self-motivated.

·       Proven track record of achieving/exceeding quota driven goals

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Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.