Technical Account Manager at Dun & Bradstreet in Richmond, Virginia

Job Description:

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

​

The D&B Public Sector Technical Account Manager provides consulting, in partnership with Client Directors and Business Development Executives to offer industry, technical, product, and subject matter expertise to D&B’s Public Sector clients.  The Technical Account Manager leads the efforts to develop marketplace "Share of Mind" and enhance the perception of D&B as a market and industry leader in product and data integration solutions.

A typical day for the Technical Account Manager might include customer discovery sessions where we are invited to the table and exposed to the mission-critical data, working with our team data scientists to develop custom analytics, designing a solution using the best mix of D&B data, people, and technology to solve a customer’s critical mission challenges, or coordinating with post-sales development and implementation teams to ensure the timely delivery of customers solutions.

Responsibilities:

• The Technical Account Manager applies technical expertise to position D&B solutions with leaders at Government clients.




• Build best-in-class full-sales-cycle support by engaging closely with Business Development Executives, Client Directors and clients in industry analysis, trending, and product knowledge




• The Technical Account Manager delivers technical expertise to expand penetration and influence in client environments, and to create new revenue streams.




• Performs customer discovery discussions to understand and document business requirements necessary for the formulation of optimal solutions




• Creatively designs solutions for customers using the best mix of D&B and vendor-partner products.  Alters the design as needed to result in the customer choosing the D&B solution




• The Technical Account Manager documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution




• Builds relationships with customers serving as the technical liaison from pre-sales to post-sales




• Responsible for growing strategic product sales and revenue through proactive engagement with customers




• Participates in strategic and tactical account planning




• The Technical Account Manager Follows industry technology trends through self-study and formal training and shares that knowledge with customers




• Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers




• Works with technical architects to design solutions that are compliant with D&B legal, privacy, technology, and security standards.

Key Requirements:

• Bachelor's Degree (BS/BA) required, Masters Preferred




• At least 7-10+ years of relevant experience in Sales/Solution Engineering or Solution Architecture which involves end to end systems architecture, integration and consulting for business and IT planning




• Proven pre-sales accomplishments in solution selling required




• Ability to develop and manage senior-level relationships within the Government CIO and IT community is required




• Knowledge of CRM, Marketing Automation, ERP’s, Master Data and Master Data Management is highly desired




• Well-versed in data integration technology, especially with services-oriented architectures (SOA), Web Services standards, enterprise messaging, and third-party application integration.




• Understanding of cloud architectures, especially AWS, strongly preferred.




• In-depth knowledge and/or experience with D&B data and integration technologies a plus




• Software development life-cycle experience in the implementation of successful systems integration projects preferred




• The Technical Account Manager is a remote based position, BUT the candidate must live in the Washington DC Metro Area based on customer needs.




• MUST BE ELIGIBLE TO RECEIVE AND HOLD A US GOVERNMENT CLEARANCE AT TIME OF HIRE.

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.