Help Desk Support Specialist | Secret Cleared Information Technology at SOC LLC in Fort Lee, Virginia

Job Description:

Helpdesk Support Specialist needed for a contract to hire opportunity with SOC's client to work in Fort Lee, Virginia.

Active Secret security clearance is required!

Responsibilities

• Shift available is 7:00 AM - 3:30 PM, Tuesday through Saturday.

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.


• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.


• Installs, configures, and upgrades computer hardware and software.


• Provides end-user software troubleshooting and support.


• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.


• Participates in the administration of e-mail systems.


• Provides phone and help-desk support for local and off-site users.


• Provides guidance and work leadership to less-experienced technicians.


• Maintains current knowledge of relevant technologies as assigned.


• Participates in special projects as required.

Qualifications

• Candidate must be a US citizen.


• Candidate must have an active secret security clearance.


• Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


• 3-5 years of directly related experience supporting help desk operations.


• Candidate must have Security+ certification.

Desired

• 5 + years of experience in a Windows environment.


• Warehouse experience.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.

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