Case Manager - Supportive Services for Veteran Families at Volunteers of America in Denver, Colorado

Job Description:

The Case Manager directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides case management services to Program Clients.

• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs; uses screening and assessment tools to ensure completion of needs-based screenings.

• Responsible for understanding and implementing the assigned program according to program funder and Volunteers of America standards and expectations.

• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

• Provides group educational and other activities for current or prospective program clients as assigned.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position

• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Promptly and clearly documents all client interactions along with required eligibility and demographic information using designated data bases.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.

• Performs all other duties as assigned.

COMPETENCIES

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor’s degree in human services, social work, or a closely related field or related experience.

• One year of direct experience in the provision of human services.

• Must possess a Colorado driver’s license and state-mandated automobile insurance.

• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

PREFERRED QUALIFICATIONS OF POSITION

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification

KNOWLEDGE AND SKILLS

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

• Ability to work and thrive within a diverse, multicultural team environment.

• Ability to take initiative and work independently.

• Ability to communicate effectively verbally and in writing.

• Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)

• Proficient with Windows operating system.

• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Travel throughout the program’s service area is required on a regular basis.

• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time

• Work hours may vary but comprise a 40-hour workweek with occasional overtime requirements.

LOCATION

• Program service areas vary.

Salary: $18.77 per hour

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

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