As a Field Support Technician you will work independently to provide technical support and training to customers on proprietary software products and business solutions.
Field Support Technician Essential Responsibilities:
Transact all business in accordance to Animal Health International Inc.'s business code of ethics and conduct.
Provide technical support, maintenance and repair for Animal Health International Inc. software, Feed Yard Management (FYM).
Prepare list of necessary equipment for each installation.
Responsible for software installation projects.
Train customers in the use of software.
Provide technical assistance as needed.
Available for consultation and support which includes nights and weekends on-call.
Other Field Support Technician duties as required.
Field Support Technician Requirements:
Strong verbal and written communication skills.
High School Diploma is required.
Ability to design, install, and configure simple networks.
Ability to prioritize along with solid analytical skills.
Adept in learning quickly with creative problem solving capabilities.
Self-motivated, energetic, and passionate.
Strong customer service skills.
Computer skills, including MS Office and other software systems.
Field Support Technician Preferred Experience:
Two years of related experience is a plus.
Troubleshooting Windows operating system.
Cisco wireless experience preferred.
Field Support Technician Environment:
Stationary position 75% of the time
Move up to 60 lbs.
Travel 90-100% of the time
Benefits:
We provide competitive benefits, unique incentive programs and rewards for all eligible employees. Please click here f or an overview of benefits offered .
An Equal Opportunity Employer
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.