Kforce is seeking a full-time Lab Support Engineer to provide onsite lab support to our enterprise technology client based in Austin, TX.Summary:The role will be part of a new team that is responsible for running and maintaining a shared lab. The shared lab is a new concept to allow the reconfiguration of hardware instead of buying new tools/hardware for every project. This role will be building/configuring systems specific to the project need a dell team member has. The primary role is to address incoming support tickets and provide quick resolution. Tickets will require finding parts and building server configurations to customer specifications, providing assistance to customers on config related questions, assisting in maintaining lab infrastructure, and working with customers to resolve issues.Responsibilities:
Responsible for deployment of new servers and storage arrays
Monitor and troubleshoot the technical environment for problems and report to team leads
Maintain a thorough understanding of all documented processes and procedures
Provide technical assistance and consulting to the users if necessary
Complete proactive and preventative system upgrades
Maintain accurate hardware inventory records
REQUIREMENTS:
Experience managing and servicing support tickets while adhering to defined SLA's
Strong analytical, problem-solving, negotiation, and organizational skills
Working knowledge of Company Servers and Storage
Working knowledge of RAID, iSCSI, SAS and Fibre Channel preferred
Working knowledge of Windows (2012, 2016, etc.) and Linux (RHEL, SUSE, etc.) environments
Working knowledge of virtualized environments (VMware, Hyper-V, etc.)
Working knowledge of computer networking
Proactive, able to follow detailed processes, comfortable interacting with customers and providing excellent customer service
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.