Desktop Systems Administrator Mac-Linux at NTT Data Services in Mountain View, California

Job Description:

Req ID:115398

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Systems Administrator Mac-Linux to join our team in Mountain View, California (US-CA), United States (US).

Day to Day Job Functions:

• Provide customer service to a large end user base in regards to Mac and Linux computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc


• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance


• Desktop, Laptop, printer and attached peripherals break/fix including hardware and software of Mac and Linux


• Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs


• Performs troubleshooting, parts replacement, and repair on desktops, laptops, printers, and attached peripherals


• Performs system upgrades and advance deployment.


• Develop, push, troubleshoot and report on patch levels using provided tools such as Jamf, Big Fix and Apple Remote Desktop or other patching tool


• Test and develop operating system, imaging and compliance


• Lead/manage projects such as OS migrations and EoL mangement


• Participate in annual security audits. Implement Agency/Center mandates. Configure systems per appropriate security plans

Basic Qualifications:

• Bachelor's Degree in Computer Science or IT related field
  
  
  • Associates Degree in an IT related field plus 4 additional years of IT related work experience in lieu of a BS/BA
  
  
  • 8 additional years of IT related work experience in lieu of a degree
  
  
  
  


• 6-8 years of directly related IT work experience


• 6+ years knowledge/supporting Macintosh Desktop (GUI and command line)


• 4+ years knowledge/supporting Linux Operating systems


• Must be a US Citizen and able to obtain a Secret Clearance

Preferred Qualifications:

• Experience with Mac BSD or Linux open source applications


• Experience with license managers, logging servers, virtual environments


• Experience with configuration management software, ansible, puppet


• Experience leading and managing small projects such as: dual factor authentication, OS migration, EoL management


• Familiarity with USGCB, CIS, NIST, FISMA or other standards and benchmarking


• Understand and recommend software and hardware lifecycle for customer upgrade needs


• Experience supporting in a Science, Research, Engineering, Education, or Government environment

Physical Requirements:

• Mobility to work in a typical office setting, use standard office equipment including a computer and keyboard; vision to read printed materials, correspondence and a computer screen; strength and mobility for racking equipment, standing, walking, sitting, stooping, kneeling, crouching, crawling, reaching, retrieving, climbing and working in confined and/or awkward spaces. Light lifting at times < 50 lbs

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.