Sterling OMS Support Lead at Cognizant in San Diego, California

Job Description:

Role: Sterling OMS Application Support lead

• 10+ Experience in Retail Industry


• 7+ years of experience in Sterling OMS


• Having knowledge in 9.5 version of Sterling OMS, IBM Web Call Center, IBM Web Store


• Experience in leading support engagement with focus on ITIL process


• Having prior experience in java development


• Having knowledge in 9.5 version of Sterling OMS, IBM Web Call Center, Web Store


• Ability to write complex programs using the Sterling Implementation Framework


• Very clear concepts of Database, J2EE, JMEE, XML


• Experience in Order Management, Inventory Management, Business process and PL/SQL


• Demonstrated customer-facing skills, with the ability to communicate effectively to business and technical audiences


• Act as an overall lead for OMS Application support team


• Provide oversight and collaborate with OMS development POD for ongoing Sterling OMS enhancements and projects which are driven by client product team


• Accurate, detailed knowledge of specified technology software, services, and experience with applicable consulting practices, methodologies and tools


• Maintains and expands technical and business knowledge through study and on-site delivery experience


• Describe and demonstrate features, functions and benefits in relation to the customer’s environment and requirements


• Availability for on call support for P1 and P2 issues

Technical Skills

* Proficiency Legends