Senior Director - Digital Experience Strategy at Equifax Inc. in Atlanta, Georgia

Job Description:

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

We are looking for a Senior Director of Digital Experience/Platforms to lead the strategy, development, and on-going management of the digital experience platforms (e.g. website, purchase funnel, member center) for North America.  This individual will define and execute the digital experience strategy to engage tens of millions of visitors each year into our content and solutions.  As a Senior Director you will work closely across the different consumer lines of business, understanding the broad strategic vision and balancing short versus long term trade-offs.  You will work within the Experience Management COE and partner with the product, marketing and technical teams to define the required specification deliverables. 

The Senior Director will be responsible for the portfolio and lifecycle of experience platforms supporting our lines of business – ideation, design, development and support – owning the portfolio, end-to-end.

What You’ll Do

• Define, and be the evangelist of, our overall digital experience strategy, connecting audiences and segments into relevant journeys and linking them to the solutions that we offer people every day to help them make progress.




• Connect our targeting, engagement and personalization future vision to the tools and technologies we need to enable the experiences we are striving for.




• Evaluate website traffic and audiences based on KPIs (i.e. number of visitors, demographics, session length, conversion rate, etc.) to drive scaled entry into customer portal.




• Assess customer feedback, data, and analytics, as well as improve the overall digital experience and customer experience based on analytics and derived insights.




• Design and/or maintain, in-close collaboration with other members of D&A and Product Management, a strategy and roadmap for the digital experience platform applications.




• Manage and assess the customer life cycle and the digital experience life cycle.

Qualifications

• 5-10 years of platform or software product management experience in an ecommerce space




• High degree of strategic competency around digital experience.




• Experience with how experience platforms and tools enable business value.




• Experience creating data and analytics products and services. Understanding of data product development and delivery and technology development processes




• Strong team results focus with an ability to share the vision of our experience with a team and stakeholders as well as achieve measurable results.




• Ability to navigate through ambiguity and change in a collaborative and agile environment




• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

Extra Points for any of the Following

• Excellent relationship and influence management skills and can communicate with sales, product and technology partners effectively (written and verbal)




• Excellent problem solving skills




• Strong ability to work independently to anticipate challenges, work assertively, and advocate effectively solving problems with a cross-functional team and meeting consumer and stakeholder interests.




• Self-driven to excel and manage priorities in a fast-paced environment




• Highly articulate, with excellent written and verbal skills. Able to simply and effectively communicate to diverse audiences at various organizational levels, both internally and externally.




• Adept at developing effective working relationships with peers, managers, and senior management within and across organizational lines, and working effectively and cooperatively with customers and vendors.




• Tenacious and delivers results: skilled at working to meet or exceed expectations by remaining focused on achieving critical goals and outcomes




• Ability to multitask, with excellent time management skills




• Bachelor's degree in business, marketing or similar field required. M.B.A. preferred

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Project, Program and Process Management

Schedule:

Full time

Apply Now