Client Relationship Manager at Cognizant in Houston, Texas

Job Description:

Healthcare Client Relationship Manager

Opportunity

Healthcare Client Relationship Managers (CRMs) at Cognizant Technology Solutions will be responsible for managing a specific account or a specific region while aggressively growing business. Candidates should have strong business development focused account management experience, with the ability to manage multiple high-growth accounts in various domains (such as Product solutions, IT and BPO services)  The Healthcare CRM will partner with the CIO/VPs and vendor management teams and help them identify various opportunities and initiatives that can be off-shored. This Healthcare CRM role will play a key role in driving revenues specifically for Cognizant’s Provider Health Solutions business. The qualified candidate must reside in the United States and must be able to travel as required for business.

Key Responsibilities

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability


• Engage with business and technology executives, consult and advise on industry and help define client specific solutions


• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions


• Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization


• Build senior and strategic relationships through delivery excellence


• Understand the client environment, issues, and priorities


• Serve as the day-to-day point of contact for the clients taking the lead in delivery


• Support and drive firm-wide delivery initiatives, as directed


• Run and Manage RFP process, bid preparation, contract creation and commercial negotiations with     clients


• Manage and grow the Account's P & L, MIS & Reporting


• Lead the onsite project teams and ensure they understand the client environment


• Define and improve the go-to-market plans, offerings and value propositions


• Build strong internal relationships with Cognizant’s vertical BU Heads, offshore Delivery Heads and other core leaders

Qualifications

• Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry


• Strong Healthcare Business Development (farming) experience


• Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions.


• Practitioner in digital services for Healthcare companies


• Ability to engage in consultative selling


• Experience in formulating creative deals


• 5+ years of experience in Healthcare business domain and understanding of its challenges


• Experience in IT, Infrastructure, automation, and operations consulting


• Ability to work in global delivery model


• Ability to operate in a fast-paced entrepreneurial and highly matrixed organization


• Thought leadership in a global environment

Preferred Qualifications

• Healthcare payer domain experience is highly preferred


• Good understanding of Cognizant Products – QNXT, Claims Workflow, NewtworX Suite etc.


• P & L management experience

Required Education

·      Bachelors degree required

·      MBA degree (Preferred but not required)

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*