Sales Clerk at Horizon Goodwill Industries in Hagerstown, Maryland

Job Description:

Job Summary:  

The Store Clerk will provide excellent customer service to all internal and external customers. The position is responsible for processing sale transactions using cash register, pricing items, displaying merchandise, maintaining product stock levels, and engaging customers in our mission. 

Vision: Helping people realize and achieve their full potential through the dignity and power of work. 

Values: Passion, Character, Celebration, Service, Compassion

Essential Functions:

• Provide excellent customer service by greeting and offering assistance to all customers.  




• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.  




• Operate cash register and follow all money-handling procedures 




• Assist with store displays and organization of product that promotes an enhanced shopping experience.  




• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.  




• Follow all required safety and security procedures.  




• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.  




• Complete open and closing tasks as necessary as well as pricing products, markdowns, and accurate, timely completion of daily paperwork.  




• Receive and verify merchandise received in the location and maintain adequate stock levels. 




• Price product and rotate stock as instructed by management.  




• Participate in training as required.  




• Perform all other duties as assigned.  

Competencies: 

Oral/Written Communication 

• Articulate thoughts and ideas clearly and effectively in written and oral forms. 

Critical Thinking/Problem Solving 

• Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.  

Teamwork/Collaboration 

• Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals.  

Digital Technology 

• Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.  

Professionalism/Work Ethic 

• Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.

Career Management 

• Identify and articulate skills, strengths, knowledge, and experiences relevant to position desired and career goals as well as identify areas necessary for professional growth. 

Global/Intercultural Fluency 

• Value, respect, and learn from diverse cultures, races, ages, gender, sexual orientations, and religions. Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individual

Education and Experience:

• High School Diploma or equivalent preferred, not required. 




• 1-year retail and/or customer service experience preferred, not required. 




• Reliable transportation 




• Ability to pass pre-hire screenings such as background or drug screenings. 




• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths:

• Shift Manager 




• Assistant Manager 




• Store Manager