Branch Operations Manager at Stewart in Tampa, Florida

Job Description:

When you work at Stewart, you’re part of a global real-estate services company that helps make the dream of property ownership a reality around the world. Whether we’re providing residential and commercial title insurance, closing and settlement services or specialized offerings for the mortgage industry, we deliver comprehensive service, deep expertise and innovative customer solutions by way of our direct operations, network of Stewart Trusted Providers™ and family of companies. Join our team and discover how Stewart Information Services Company (NYSE-STC) impacts lives for the better. We do more than offer broad-scale real-estate services and solutions; we provide the security for building communities and dreams.

More information can be found at http://www.stewart.com, subscribe to the Stewart blog at http://blog.stewart.com or follow Stewart on Twitter® @stewarttitleco.

Job Summary: 

The Branch Operations Manager is responsible for the efficient operation, profitability, supervision of a specific branch(es) or department(s) while assuring customer satisfaction.

Job Roles: 

• Accountable for financial performance, customer satisfaction, and branch policies and procedures.

• Ensures the branch adheres to policies, objectives, and practices of the company.

• Develops and maintains business relationships with customers.

• Maintains financial records and budget.

• Responsible for establishing performance measures and enhancing productivity.

• Analyzes and evaluates business strategies in order to reach branch sales and service goals.

• Has hiring and firing authorities.

• Ensures branch has the tools and personnel needed to meet goals.

• Leads and directs the work of others 70% of the time and may do production work 30% of the time. 

Role Specific Knowledge:

• Familiar with a variety of the field's concepts, practices, and procedures.

• Knowledge and understanding of state requirements and regulations.

• Supervisory background or equivalent experience.

• Proficient in all aspects of a branch, including title, escrow, closings, policies, etc.

• Must be able to identify department or staff weaknesses and establish training to improve skills.

• Possess the skill set to manage multiple priorities with ease.

• Need a strong understanding of title industry and be able to work with staff so they understand how to make decisions and/or offer options to overcome any challenges.

• Outstanding customer service skills.

• Excellent communication skills, both verbal and written as well as organizational skills.

Education, Licensure, and Experience:

• Completion of an undergraduate degree in business or equivalent is preferred.

• Minimum of 8+ years of experience in title industry which includes management experience.

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Stewart Employees 

Stewart employees should access Careers through the Stewart Point internal jobs database.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us via email at careers@stewart.com.