Product Support Technician at Pentair Management Company in Delavan, Wisconsin

Job Description:

Job Description:

Position Summary:

Pentair is currently seeking a Product Support Technician to to provide exceptional customer service, technical support, troubleshooting and repair instructions for pool and spa equipment (i.e., plumbing, electrical, automation) via telephone and email. Interested candidates, who meet the requirements below, are encouraged to apply today!

Duties and Responsibilities:

• Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness


• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers


• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system


• Proactively maintain communications with callers throughout the analysis and resolution process


• Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with both non-technical end-users as well as pool professionals


• Must be comfortable with extensive on-the-phone consultations


• Demonstrate experience in problem resolution and technical problem identification


• Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting


• Work independently to solve support issues. Escalate issues to second level support and management when necessary


• Contribute to the support knowledge base as familiarity with the product line is gained


• Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policy.

Skills and Experience Requirements:

• High School Diploma required


• 1-3 years of Technical Support and Customer Service experience in a call center environment.


• Mechanical reasoning ability and demonstrated problem solving skills


• Word, Excel, and Outlook


• Pool Industry experience is preferred


• DESIRED CHARACTERISTICS
  
  
  • Builds and sustains relationships
  
  
  • Stress tolerance
  
  
  • Uses sound judgment
  
  
  • Quickly and effectively resolves conflict
  
  
  • Actively listens to others
  
  
  • Clearly expresses oneself orally and in writing
  
  
  • Effectively negotiates when necessary
  
  
  • Detail oriented
  
  
  • Works efficiently
  
  
  • Fact-based problem solving
    
    

    LANGUAGE SKILLS

    
    
  
  
  
  


• Able to communicate effectively in the English.


• Bilingual is a plus.

Pentair Overview

Pentair plc (NYSE: PNR) is a global company dedicated to building a safer, more sustainable world. Pentair delivers industry leading products, services and solutions that help people make the best use of the resources they rely on most. Its technology moves the world forward by ensuring that water is plentiful, useful and pure, and that critical equipment and those near it are protected. With 2017 revenues of $4.9 billion, Pentair employs approximately 18,400 people worldwide. To learn more, visit www.pentair.com.

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership


• Attracting and retaining diverse talent at all levels


• Fostering a globally aware, inclusive culture


• Ensuring our practices are fair and non-discriminatory