Customer Tactical Support Representative at SKF in Lansdale, Pennsylvania

Job Description:

Tactical Customer Support Representative

Reports to: Tactical Customer Support Manager

Location: Lansdale

Industrial Market USA is seeking a Tactical Customer Support Representative for the Customer Solutions team help drive the business toward achieving sales initiatives. This position is key in accomplishing an efficient organization which enables growth in the market by delivering a flawless experience and results.

Job Description:

The role of the Tactical Customer Support Rep is to improve processes, communication, outcomes, and productivity in Customer Solutions through efficiency and focus.

You will provide our internal and external customers with a flawless experience by anticipating their needs and working with a team who is highly responsive to customer's needs. As our ideal candidate, you will be able to achieve this mission because you are passionate about the following:

• Solving problems and finding root causes in order to correct and replicate solutions


• Driving process improvements to work more efficiently


• The ability to embrace and learn new ways of working is a must


• Implementing new ideas and improvements to ensure that we're leveraging the best of automation, technology and efficiency to serve our customers well.


• Collaborate cross-functionally to build a thriving organization and foster the overall success of SKF and the customers we serve.


• Discovering and learning new systems and processes to work smarter

The position includes but is not limited to:

• Supporting Accounts Receivable and claims


• Customer Portal handling


• Return of goods and complaints- root cause analysis


• Orderbook Management in the system


• Order Entry and Large quotes


• EDI transactions


• Reliability Services Support


• Process improvement


• Electronic Order Rejections

Requirements:

• Excellent communication, interpersonal, and organizational skills.


• Ability to prioritize and complete multiple competing tasks while providing a flawless Customer Experience as well as timely, detailed follow up.


• Able to communicate effectively and professionally across the organization with all levels of employees and management.


• Exceptional computer skills; strong in Windows, Microsoft Office, CRM, and experience with mainframes. Ability to multitask between all systems quickly and efficiently.


• Technical aptitude, good business mentality and the ability to make good solid business decisions.


• Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.


• Individual needs to possess a positive attitude and work very well under pressure


• Able to work in a fast pace environment and evolving culture


• Continuous improvement, Critical Thinking and problem-solving skills are required


• High Attention to detail and process oriented


• Proactivity and willingness to try new things


• Customer centric is a MUST!

About SKF

SKF's mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 85 billion and the number of employees are 45,000. www.skf.com

What You'll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested). And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

EOE M/F/D/V

Apply Now