Service Manager at Fred Beans Hyundai of Langhorne in LANGHORNE, Pennsylvania

Job Description:

Fred Beans Hyundai of Langhorne is looking to hire an experienced Service Manager to manage its growing service department!
The Service Manager is responsible for customer sensitive, efficient and profitable operations of the dealership's Service Department, handling customer relations, employee relations, and employee satisfaction. The Service Manager will operate the department at maximum production; create a good work environment while properly managing the assets of the department.
Join Fred Beans Automotive Group, voted one of the 2019 and 2020 Best Places to Work!

Duties and responsibilities of the Service Manager will include, but are not limited to, the following:

Maximize stall utilization by staffing shop to its maximum level.
Monitor Daily and Weekly Production objectives are set and met.
Enforce compliance with the Service Quality Process.
Counsel with and train ASMs.
Conduct interviews and assist in staffing needs to keep shop and operations a capacity.
Measure customer hours and maintenance vs. repair.
Determine and maintain pricing for shop and Quick Lane services. Maintain & develop customer loyalty system.
Supervise and monitor all direct mail and marketing efforts.
Utilize ADP to create reports for Managers and Supervisors.
Monitor and maintain bi-weekly group leader meetings.
Advise and monitor for positive CSI Maintain the tracking system.
Follow up and correct all complaints within 24 hours.
Become familiar with and follow up with all manufacturer and aftermarket warranty company policies and procedures.
Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and/or technical staff.
Handle customer complaints that demand management's attention tactfully, promptly and with genuine concern for the customer's problems.