The National Account Manager will be responsible for expanding strategic partnerships with assigned large and medium-sized industrial customers. In this role, you will create demand for our products and services by raising the company's profile with existing and new customers. You will collaborate with other teams to ensure defined customer needs are met.
Develop and implement the strategy for designated key customers to expand demand, improve margin growth and extend strategic partnerships.
Establish trust, mutually beneficial and long-term partnership with customers, clarify mid to long term customer needs, and develop and agree to a specification of customer requirements.
Collect insights from the external market to understand competitors and influence trends, define and deliver the value proposition.
Build and nurture an internal network to deliver optimal solutions such as leading collaboration with key stakeholders internally, defining long-term strategy, and anticipating challenges to ensure effective resolution of issues.
Use tailored storytelling that resonates with and inspires customers, creating excitement around our role in achieving their strategic objectives.
Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
In addition to maintaining and growing existing customers, you will be required to target new customers and develop a pipeline of opportunities two years and beyond
Bachelor’s degree in a related field or equivalent experience
Minimum of six years of sales or related work experience
Experience in understanding customer context, uncovering customer key performance indicators, articulating customer objectives, and adding value to partnerships
Experience in business development in highly competitive, mature markets and in complex negotiation scenarios
Proven track record of creating high trust relationships with customers
Demonstrated ability to successfully manage internal and customer conflict