At Interface, it's the human equation that drives us.
Interface Security Systems is a leading managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises. We streamline operations, improve security, reduce IT costs, and enhance the customer experience, maximizing ROI for the nation's most successful brands.
At Interface, we are passionate about connecting and protecting what matters most to businesses ... their people, their assets, and their brand. We thrive on empowering distributed enterprises with solutions that help simplify complex challenges. We deliver nothing less than complete customer satisfaction through innovative and adaptive technology, customized services, and relentless customer support. What enables us to be truly exceptional are our people and a culture where teamwork, respect, and an innovative spirit thrive.
So, come and join our winning team and maximize your potential and achieve your professional development goals.
Interface Security Systems is currently seeking an experienced Project Manager National Account/Operations (Special Projects) to join our team. The Project Manager provides high-level project management and escalation support for key national accounts using managed network (IP) and/ or telecom services. This role serves as the client-facing, day-to-day relationship manager for assigned accounts.
TheProject Managerplays a crucial role in providing a competitive advantage for Interface Security Systems and our customers through managing the overall process around special projects. This PM could be responsible for supporting anyone of the PMO leadership team by aligning the knowledge, resources, material, and staffing required to match defined projects established. They will work closely with operations, sales, and sales engineering supporting new customer initiatives. PM will be a single point of accountability for efficient and effective flow to drive the project to successful completion.
This position reports to the Vice President of Service Delivery.
ESSENTIAL JOB FUNCTIONS:
Lead special projects from supporting the delivery of new product offerings to customer-specific projects that have additional project goals and objectives to ensure projects are executed effectively in line with the established Project Management process, tools, and best practices to drive overall project governance.
Develops a detailed project schedule that outlines the activities, tasks, risks, resources, and milestones and leads cross-functional teams in a matrixed environment to deliver projects on time, in scope, and on budget.
Establish effective project communication strategies including developing and presenting project performance reports to keep team members and stakeholders informed of the project progress.
Provide options and scenarios to overcome obstacles and conflicts by developing alternatives with rationale that is consistent with facts, constraints, and predicted consequences.
Manages and analyzes risks, mitigations, and change requests to ensure all parties are informed of the impact on scope, schedule, and resources and the appropriate level of sign-off is obtained.
Conduct ongoing project and process evaluations to identify efficiencies and apply lessons learned to help improve project and team performance.
Project Manager National Accounts/Operations (Special Projects) Qualifications:
EDUCATION AND EXPERIENCE:
Minimum 5-7 years of project management experience
Experience communicating and coordinating at all levels of the business.
Bachelor's degree highly desired
Familiar with telecom, networking, and physical security terminology
Experience utilizing Microsoft Office software tools; Excel proficiency highly desired
Formal Project Management education and certification are a plus but not required
Experience managing sub-contractor labor
Smartsheet experience highly desirable
Power BI experience highly desirable
PMP certification desired
COMPETENCY REQUIREMENTS - Knowledge, Skills, and Abilities:
Ability to conduct crucial conversations in the spirit of performance.
Process-driven, with strong communication skills.
Able to conduct themselves appropriately and professionally.
Efficiency-focused with a drive toward continuous improvement and accountability.
Ability to build strong relationships with vendors and co-workers while holding them accountable for high standards of performance.
Detail-oriented with the ability to multi-task and juggle multiple priorities with strict deadlines.
Ability to analyze, identify, and follow-up to resolve discrepancies.
Ability to make sound decisions based on proven practices.
Ability to decipher the immediacy of problems and determine an effective resolution for the issue.
Ability to handle and resolve conflict in a respectful manner.
Strong work ethic with a positive attitude.
Working Conditions :
This is a work-from-home role, there will be times you will be required to travel into one of the offices and/or directly to customer facilities. The company dress code is business casual. Business travel will include travel by vehicle and plane. Business travel will include overnight stays in a hotel.
You will be sitting or standing while working on your laptop for an extended period of time. A work cell will also be provided.
Position type and expected hours of work :
This position is required to work during the company's general business hours of 8 am-5 pm, Monday - Friday. Break periods and a lunch period are provided. This position may be required to perform work duties in addition to the above business hours, depending on workload and deadlines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may be required to lift objects up to 20 pounds which may include company materials, files, and small equipment. Specific vision abilities by this job include close vision, depth perception, and ability to adjust focus in order to view reports, computer screens, forms, and documents.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Policy:
Interface Security Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Interface Security Systems offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth, and much more. Please submit a resume, cover letter, and compensation requirements.
Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.