Consumer Loan Operations Representative II at Logix Federal Credit Union in Burbank, California

Posted in Other 10 days ago.





Job Description:

The Consumer Loan Operations Representative II is responsible for handling complex transactions including but not limited; loan maintenance requests, loan funding, payoff, and vehicle title release processing. The Consumer Loan Operations Representative II is also responsible for preparing and processing DMV documentation for vehicle title transfers and ensure title perfection status.



  • Processes and completes all consumer loan-related member requests including due date change requests, automatic payment updates, loan re-amortization, payment frequency, loan payment method changes, and void loan requests.

  • Processes Letter of Guarantee requests faxed insurance companies for a guarantee of title upon receipt of loan payoff proceeds.

  • Processes loan payoff proceeds from dealers, other financial institutions, insurance companies, and members and completes corresponding vehicle title release utilizing the DealerTrack title management system.

  • Processes miscellaneous vehicle title requests including name changes, state changes, and title release requests to third parties.

  • Researches and processes complex title release issues and submit an appropriate correction to state jurisdiction for corrections.

  • Resolves errors and makes corrections on accounts as necessary.

  • Processes loan transfer and out-of -country authorization requests and processes them in accordance withCredit Union Policy.

  • Processes loan funding using Symitar System, creating Loan ID and performs the activities provided for in the most current Consumer Lending procedures.

  • Processes vehicle license plate or Vehicle Identification Number inquiry utilizing the Computerized Vehicle Registration System and identifies potential titling issues.

  • Prepares appropriate DMV paperwork for vehicle title processing for registered owner and lienholder transfer transactions.

  • Processes vehicle title DMV paperwork utilizing the DMV Business Process Automated Solution.

  • Processes all tasks, document submissions, and follow-up requests generated by the DMV Business Process Automated solution and other systems in adherence to service levels.

  • Assists with contacting insurance companies, dealerships, other financial institutions, and third parties as required.

  • Answers department hotline within minimum requirement adheres to hotline schedule, phone auxiliary codes, and follows Logix Service Cycles.

  • Responsible for performing activities in support of internal and external sales, service, and business development activities as directed by management.

  • Ensures teller work is in balance in adherence to Credit Union teller balancing standards.

  • Assists with helping members, co-workers, and internal customers and adheres to department standards and daily schedule of tasks and duties established in Consumer Loan Operations.

  • Assists employees within the department and promotes teamwork among the group.

  • Accomplishes individual and departmental goals and objectives.

  • When in contact with members or prospective members, determine needs and identify sales and/or service opportunities and connect members with appropriate Logix personnel or department and/or services offered by Logix.

  • Continuously review processes and recommends changes to improve effectiveness and efficiencies within the department.

  • May assist with training department staff.

  • May assist with assist new hires with DMV vehicle processing training and assist with refresher training for existing Logix employees.

  • May assist with various reports.

  • May perform other duties when assigned.

  • Must consistently report to work on time, as scheduled.


QUALIFICATIONS (Education, Experience, Knowledge, Skills & Ability):



  • A minimum of 2 years of consumer lending experience.

  • Knowledge of DealerTrack Title Management, Computerized Vehicle Registration, and Symitar systems preferred.

  • Ability to obtain Consumer Loan certification within 6 months of entering position (includes successful completion of LFCU Consumer Loan Training),

  • Working knowledge of Credit Union/Financial Institution compliance and regulations

  • Working knowledge of the Microsoft suite of office products.

  • Ability to learn in-house and vendor owned systems and the ability to use general office equipment

  • Must have a working knowledge of credit union documents, reports, policies, and procedures.

  • Must be flexible and adapt to constant system/software changes and possess excellent phone manners and techniques.

  • Must be accurate, reliable, can work in a heavy production and teamwork environment, and meet production goals.



Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.