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Position Title: Head Teller 1 Business Unit: Retail Reports To: Varies Based on Assignment
Position Overview: This position is primarily responsible for coordinating the operational functions of Tellers, promoting timely and courteous service, overseeing compliance with regulations and Branch operational policies and procedures and assisting in the evaluation of the Teller staff. The incumbent assists with all sales initiatives and provides the highest quality of service to every customer in processing deposits and payments, performing encashment, returning checks and performing service sales that may include the collection of fees.
Primary Responsibilities: Coordinates the operational functions of Tellers by scheduling work, providing direction, monitoring workflow, assisting with transaction balancing and maintaining daily cash items, maintaining supplies, opening and closing the office, preparing reports and resolving problems according to existing operational policies and procedures. Oversees compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks of alarm and video systems and completing required reports according to established policies, procedures and regulations accurately and timely. Performs Teller operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security and control functions to protect the Bank from loss. Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary and meeting customer needs and expectations, upholds and meets customer service guidelines and helps Teller staff to understand and deliver these guideline standards. Assists in the evaluation of new Tellers, provides direction, training, coaching, development and monitoring of performance, motivates staff and communicates changes in policies and procedures. Assists Sales Platform with daily pre-shift huddles, branch incentive contests and weekly teller referral goals. Cross-sells Bank products through referrals. Meets set weekly referral goals and develops the Teller staff's referral skills. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education: High School or GED
Minimum Years Experience: 3
Special Skills: Excellent customer service skills Excellent communication skills, both written and verbal Ability to use general office equipment Ability to use equipment such as a coin sorter/counter, currency counter and an encoder Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in a teller related position or equivalent experiential knowledge, including knowledge of check cashing policies, procedures and government regulations. Sales skills preferred.