Senior Customer Account Representative at Murata Electronics in San Diego, California

Posted in Other 17 days ago.

Job Description:

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.

Job Summary

This position is championing pSemi's customer needs. The Senior Customer Service/Order Management Rep. is responsible for general order management with minimum supervision. The assignments include, but not limited to Oracle Order entry, maintenance, PSI review, working with cross-functional teams within the company, and CRD optimization. The Senior Customer Account Representative performs his/her responsibilities by following company's documented policies and procedures and works with the Sales Operations team to maintain the procedures and eliminate ambiguity. There will also be coordination and participation in manager-assigned special projects. This position reports directly to the Manager of Sales Operations.

Roles & Responsibilities

This position has responsibility for:

  • General order management/order entry and maintenance in Oracle ERP system

  • Oracle Report review, validation, & maintenance (Backlog, Ship Report, and PSI)

  • Assist customers for inquiries, such as expedite requests, delivery, or quality issues/concerns.

  • Identify and analyze delivery delays and errors, and work cross-functionally to ensure timely delivery

  • Work with Sales/Customer/FAE on RMA's (using our system of record) and coordinates with the Quality team on Failure Analysis requests

  • Collaborate with various functional departments within the Company, as needed, to support customer requirements

  • Maintain documentation/records on issues relating to On Time Delivery, monthly/quarterly reporting on issues, correcting any order management reason codes timely

  • Maintain customer records in the ERP system

  • Maintain price in Oracle and Murata system

  • Train, coach, support junior reps

  • Identify, suggest, and promote Improvement Plans to the team/manager

  • Other duties as assigned

Competency Requirements

In order to perform the job successfully, an individual should demonstrate the following competencies:

  • Acting Decisively: Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information; willing to take risks in order to maintain momentum; shows a strong bias toward action

  • Working with Ambiguity: Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information

  • Critical Thinking: Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations

  • Driving Continuous Improvement: Establishes methods to monitor and improve performance of systems and processes; utilizes specialized techniques for continuous improvement (e.g., Kaizen, Six Sigma, Total Quality Management)

  • Managing Risk: Effectively balances risks and opportunities; thinks through potential positive and negative outcomes; looks for ways to mitigate risks

Minimum Qualifications (Experience and Skills)

  • 3+ years experience with ERP system, Order Management

  • 3+ years customer service-related experience

  • Experience with Microsoft Office (Excel)

  • Ability to work with accuracy and speed

  • Ability to multi-task

  • Interpersonal skills and team player

Preferred Qualifications

  • Oracle Order Management preferably in version R12

  • Intermediate Microsoft Office (Excel)

Education Requirements

  • High School diploma or equivalent. Bachelor's Degree preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including "protected veterans" under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Note: The Peregrine Semiconductor name, Peregrine Semiconductor logoand UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP andDuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: