Job Description:

UX Architect Digital Commerce-Marketing

Location

US-CA-Redlands

Overview

Bring your eCommerce design experience to help create, inspire, and influence user-centered design at Esri. We're on an ambitious mission to redefine what it means to discover and buy the world's most powerful mapping software across multiple digital experiences.

Our ideal candidate will apply their unique user experience approaches while focusing on bringing simplicity and evidence-based rationale to buying sophisticated enterprise software. By creating beautiful customer experiences, you will bridge relationships across Esri's products, partners, and solutions with millions of customers globally.

Responsibilities

Distill complex problems into refined solutions through organizing content, structure, and information architecture into user flows, wireframes, and interaction design
• Implement recognized digital sales patterns to sell our sophisticated software products


• Ability to act on your knowledge of conversion and abandonment optimization, sales, customer support, and other eCommerce areas


• Conduct qualitative and mixed-method user experience (UX) research to explore or test concepts, prototypes, and live sites, and develop and implement recommended evidence-driven solutions


• Apply diverse design theories and approaches to continually improve Esri's end-to-end customer and user journeys


• Act as a UX evangelist, ensuring that others understand the value of UX activities for the user by applying eCommerce best practices including industry norms/standards to improve existing Esri standards


• Work in partnership with your UX and user interface (UI) design teammates, business stakeholders, project managers, content writers, and developers to distill complex problems into refined solutions through organizing content, structure, and information architecture into user flows, wireframes, and interaction design


• Implement Calcite, Esri's design system


• Identify and design new eCommerce components as needed


• Stay up to speed on the latest mobile, web, and responsive design patterns and technologies

Requirements

• 2+ years of experience specializing in digital sales environments, user experience, research, and interaction design preferably in a business-to-business (B2B) technology company


• Experience with design software, such as Sketch, InVision, and Adobe Creative Suite


• Outstanding written and verbal communication and presentation skills, with the ability to make complex ideas understandable


• Natural curiosity and passion about learning new things, being driven by personal growth and commitment to working in digital sales enablement


• Bachelor's in digital marketing, interaction design, business, applied social science or a related field such as an MBA, human-computer interaction, user experience

Recommended Qualifications

• AEM and Adobe Analytics experience


• Familiarity with web accessibility standards, including I10n, i18n, and translation


• Knowledge of GIS technology, mapping, and analysis applications a big plus


• Experience in scrum and agile development environments

PORTFOLIO SUBMISSION

Please include a link to your online portfolio or PDF samples of recent work. Samples must communicate your approach to evidence-driven problem solving on real-world projects and demonstrate your skills in developing evidence-based insights and design solutions through a mix of low and high-fidelity deliverables.

The Company

Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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