Customer Service Support 3 at WEX, inc. in South Portland, Maine

Job Description:

Working in a lively call center environment, the Customer Service Representative is responsible for answering client inquiries regarding account maintenance and billing for WEX Fleet Factoring clients. By gaining knowledge of all programs, practices and procedures within the department, you will become proficient in multiple platforms and applications needed to provide excellent customer service and to support WEX clients.

• Answer inbound calls from drivers, business partners and fleet clients




• Assist client with billing questions, payments, and invoices




• Resolve client/partner inquiries in a timely manner while delivering quality customer service with each interaction




• Troubleshoot and assist client with online servicing applications




• Perform account maintenance while ensuring proper security measures are met




• Utilizing CRM tool to document all client activity




• Maintain compliance with policies

• Promote programs and products available




• Maintain adherence and conformance to scheduling needs and expectations




• Navigate multiple technologies (Excel, Google, Word, Factoring software type programs)




• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Minimum Required Qualifications for Consideration

• High School Diploma/GED




• 2 plus years customer service experience




• Basic computer and keyboarding skills and ability to navigate multiple technology applications (Excel, Google Chrome, Word)




• Positive, professional attitude and phone etiquette




• Willingness to work a flexible schedule to include weekends, holidays and occasional overtime




• Communicate effectively, both verbal and written




• Ability to problem solve

Preferred Qualifications

• Factoring or over the road/transportation experience

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All

qualified applicants will receive consideration for employment without regard to sex, race, color,

age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability

or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you

require a reasonable accommodation as a result of your disability at any point in the job application

process, please submit your request through ourReasonable Accommodation Request Form.

This form is for accommodation requests only and cannot be used to inquire about the status of applications.