Posted in Other 21 days ago.
Working in a lively call center environment, the Customer Service Representative is responsible for answering client inquiries regarding account maintenance and billing for WEX Fleet Factoring clients. By gaining knowledge of all programs, practices and procedures within the department, you will become proficient in multiple platforms and applications needed to provide excellent customer service and to support WEX clients.
Answer inbound calls from drivers, business partners and fleet clients
Assist client with billing questions, payments, and invoices
Resolve client/partner inquiries in a timely manner while delivering quality customer service with each interaction
Troubleshoot and assist client with online servicing applications
Perform account maintenance while ensuring proper security measures are met
Utilizing CRM tool to document all client activity
Maintain compliance with policies
Promote programs and products available
Maintain adherence and conformance to scheduling needs and expectations
Navigate multiple technologies (Excel, Google, Word, Factoring software type programs)
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Minimum Required Qualifications for Consideration
High School Diploma/GED
2 plus years customer service experience
Basic computer and keyboarding skills and ability to navigate multiple technology applications (Excel, Google Chrome, Word)
Positive, professional attitude and phone etiquette
Willingness to work a flexible schedule to include weekends, holidays and occasional overtime
Communicate effectively, both verbal and written
Ability to problem solve
Factoring or over the road/transportation experience
WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment without regard to sex, race, color,
age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability
or other protected status. WEX promotes a drug-free workplace.
Qualified individuals with a disability have the right to request a reasonable accommodation. If you
require a reasonable accommodation as a result of your disability at any point in the job application
process, please submit your request through ourReasonable Accommodation Request Form.
This form is for accommodation requests only and cannot be used to inquire about the status of applications.