Customer Service Representative at Lee Health in Fort Myers, Florida

Posted in Other 16 days ago.

Job Description:

Customer Service Representative


8931 Colonial Center Drive, Fort Myers, FL

Department: Oncology Outpatient

Categories: Clerical

Type: Part-Time

Shift: 7:30 AM-5:30 PM

Schedule: Days


The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.


Educational Requirements

Degree/Diploma Obtained Program of Study Required/
High School Diploma or Equivalent Required

Experience Requirements

Minimum Years Required Area of Experience Required/
Less than 1 Year Clerical/Administrative Required and
Insurance Preferred or
Customer Service Preferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses Required/
Not Required

Certifications/Registration Requirements

Certificates/Registrations Required/

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.