Storage Administrator at Unisys Corporation in Coraopolis, Pennsylvania

Job Description:

JOB DESCRIPTION

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs.Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte,InteliServe

What success looks like in this role:

Key Responsibilities:

Perform initial troubleshooting of incidents that are not well defined. Escalate unresolved and/or complex incidents if necessary.

* Plan and implement basic and intermediate change requests.

* Update CMDB with changes.

* Assist with PBI resolution.

* Carry out Simple to Intermediate Critical Best Practices defined for the Storage Tower

* Assist in firmware upgrades.

* Monitor and resolve issues with Data Replication.

* Implement Basic and Intermediate Project tasks.

* Assist in Storage and SAN Migration tasks in consultation with Sr. Storage Administrators.

* Perform periodic reporting of Storage and SAN systems. Review and identify exceptions. Resolve basic and intermediate exceptions as per documented procedures. Escalate when appropriate.

* Identify simple opportunities for automation and build automation procedures and scripts.

* Work with cross-functional teams to provide seamless service delivery

Administrators with backup responsibilities will be responsible for providing the below support:

* Design, implement and support the administration of backup environments for multiple clients.

* Install and configure new backup environments.

* Handle technical escalations from Level 1 and Level 2 teams.

* Troubleshoot deep technical issues in backup environments.

* Perform backup audits.

* Evaluate and analyze the backup reports and backup performance.

* Propose and implement backup improvement initiatives to enhance backup performance & backup success rates.

* Evaluate emerging backup trends and adoption of Cloud backup technologies.

* Perform the migration of backup systems from older to newer generation based systems.

* Track backup systems' capacity and propose appropriate measures proactively.

* Conduct periodic performance analysis and fine tune the overall backup performance.

* Execute Incident management, Change Management and Problem Management in line with ITIL standards.

* Demonstrate creativity in performing tasks by identifying, proposing, implementing, and streamlining activities to reshape technology and processes.

* Act as a technical interface for specific clients.

* Provide weekly and monthly status reports on projects and communicate project status, client updates etc.

* Work with cross-functional teams to provide seamless service delivery

* Communicate issues and solutions that may impact the team.

Administrators with capacity responsibilities will be responsible for providing the below support:

* Design, develop and maintain a periodic capacity plan to include monitoring, trending, forecasting and assessing new demand.

* Create and present comprehensive capacity reports on various IT infrastructure aspects of the data center to clients.

* Provide trend analysis and present improvement plans specific to performance and capacity of systems.

* Establish demand assessment/management. Process ad-hoc and routine demands. Provide analysis and cost effective recommendations.

* Interface with monitoring tools to ensure required capacity monitoring and tools configuration provide required capacity analysis.

* Ensure the successful, timely, reactive and proactive resolution of detected capacity issues, including notification and escalation of high priority issues in infrastructure. Minimize the adverse effect on the business of incident and problems caused by capacity related issues in the infrastructure.

* Proactively prevent the occurrence of capacity related incidents.

* Participate in new service offering design reviews and provide input from capacity point of view.

* Participate in capacity management process definition, design & maintenance.

* Perform monthly & ad-hoc reporting and capacity related incident review on demand.

* Attend performance related issues & provide solutions from the capacity point of view.

* Identify improvement opportunities and provide recommendations, or refer to business.

You will be successful in this role if you have:

Key Qualifications:

* University degree or equivalent education and experience.

* Minimum of 6 years of domain experience.

Recommended Certifications:

ITIL

Additional Recommended Certifications for Storage:

• Intermediate Level Certifications in Select/Applicable Storage Technologies such as EMC, NetApp, HP 3PAR, IBM etc.


• Basic Level Certifications in Data Replication Technologies


• Intermediate Level Certification in SAN Technologies (Brocade is a must, Cisco nice to have)


• Experience with block storage from a major vendor - IBM, DELL/EMC, etc.


• Experience with NAS storage from a major vendor - NetApp, Dell/EMC (Isilon), etc.