Tier 1 Phone Support/Help Desk at Digital Intelligence Systems, LLC in Fort Lauderdale, Florida

Posted in Other 17 days ago.

Job Description:


Filling two positions for the Helpdesk. The positions are tier 1 and will be mainly phone support:

* Desktop/laptop support

* Windows OS support

* AD (active directory) support.

Regarding AD; a basic understanding is needed. AD is used mostly as a look-up tool to reset passwords, identify the user group membership.

  • Tech certifications are a big plus

  • Mac O/S exp a big plus since the BCSO is utilizing more

  • DISYS to conduct our own BG check also

  • Must pass COVID test before onboarding can begin

  • Sheriff has 17 districts and all of Fire/Rescue

  • Shift work: 7a start or 1p start. Helpdesk closes at 8p.

  • Supporting all desktop applications used by Sheriff and Fire/Rescue - must have a Windows background and must have PHONE SUPPORT EXPERIENCE.

  • Personalities should be VERY friendly, professional, and not get rattled when on the phone with a mad customer.

  • Support software is FRESHWORKS SUITE, particularly Fresh Caller for call routing/tracking (used on helpdesk

It will bean 8 hour day. The Helpdesk is open from 7am - 8pm. The candidate may have a shift 7 - 3pm or 12pm - 8pm or another 8hour shift between 7am - 8pm.

*They must understand the hierarchy of law enforcement and speaking appropriately to C-Level and Higher Rank officials and officers.

Hyper responsiveness, delicate communication, handling each inquiry in a timely manner

2 week training once onboarded

Background check

Covid test