Job Description:

Help Desk Specialist

Overview

Blue Water Federal is looking for a Help Desk Technician to help support the worldwide engineering and logistics management of the F-16 Fighting Falcon, A-10 Thunderbolt II, Minuteman III intercontinental ballistic missile, Space and C3I system program offices at Hill AFB.

Responsibilities

Provide Consolidated Service Desk (CSD) first contact resolution for Hill AFB to resolve or satisfy communications and IT issues and requirements to include support for all base users/devices.
• Respond to all CSD customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact.


• Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or e-mail and document tickets in detail through the AIS. (Remedy)


• Participate in the development, administration, and maintenance of a knowledge database work management support tool by writing and verifying knowledge articles as required.

Qualifications

• Bachelor's Degree in Computer Science or Information Technology is desired


• Must have 9+ years of help desk support experience


• Must have an active Secret clearance


• Sec+ certification is required

BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.