HVAC Service Coordinator at Daikin Applied in Pensacola, Florida

Posted in Other 10 days ago.





Job Description:

The Service Coordinator will provide customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).
  • Handles customer inquiries and routes questions of technical nature to the appropriate resource.
  • Tracking of time and attendance for Technicians.
  • Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.
  • Invoices and bills customers.
  • Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.
  • Coordinates warranty administration process. Orders Parts and tracks shipments.
  • Answers telephones and greets customers. Maintains professional and courteous customer contact.
  • Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment.
  • Maintain OSHA logs.
  • Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
  • Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
  • Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources.
  • Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.
  • Organizes and coordinates inventory processes.
  • Provide initial notification of Workers Compensation claims to insurance carrier.

Qualifications:

  • Associates Degree in Business prefer but High school diploma plus a minimum of 3 years in commercial HVAC Sales operation will be considered. Work experience, preferably within the contracting/sales, construction or technical work environment.
  • Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, Access, Desktop Publishing and Internet business application usage.
  • Must demonstrate the ability to perform work independently and possess solid organizational skills and attention to detail.
  • Strong interpersonal skills to effectively communicate with both internal and external clients.
  • Ability to handle a large and diverse number of projects, tasks and issues with tact, cooperation and persistence.
  • Ability to prioritize work activities based upon financial impact to desired business goals.
  • Experience with basic project accounting or costing principals is desired.
  • Ability to multi-task and handle fast paced, high pressure situations.


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