The Service Coordinator will provide customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).
Handles customer inquiries and routes questions of technical nature to the appropriate resource.
Tracking of time and attendance for Technicians.
Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.
Invoices and bills customers.
Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.
Coordinates warranty administration process. Orders Parts and tracks shipments.
Answers telephones and greets customers. Maintains professional and courteous customer contact.
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment.
Maintain OSHA logs.
Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources.
Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.
Organizes and coordinates inventory processes.
Provide initial notification of Workers Compensation claims to insurance carrier.
Associates Degree in Business prefer but High school diploma plus a minimum of 3 years in commercial HVAC Sales operation will be considered. Work experience, preferably within the contracting/sales, construction or technical work environment.
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, Access, Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and possess solid organizational skills and attention to detail.
Strong interpersonal skills to effectively communicate with both internal and external clients.
Ability to handle a large and diverse number of projects, tasks and issues with tact, cooperation and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Experience with basic project accounting or costing principals is desired.
Ability to multi-task and handle fast paced, high pressure situations.