HVAC Service Coordinator at Daikin Applied in Pensacola, Florida

Job Description:

The Service Coordinator will provide customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).
• Handles customer inquiries and routes questions of technical nature to the appropriate resource.
• Tracking of time and attendance for Technicians.
• Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.
• Invoices and bills customers.
• Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.
• Coordinates warranty administration process. Orders Parts and tracks shipments.
• Answers telephones and greets customers. Maintains professional and courteous customer contact.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment.
• Maintain OSHA logs.
• Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
• Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources.
• Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.
• Organizes and coordinates inventory processes.
• Provide initial notification of Workers Compensation claims to insurance carrier.

Qualifications:

• Associates Degree in Business prefer but High school diploma plus a minimum of 3 years in commercial HVAC Sales operation will be considered. Work experience, preferably within the contracting/sales, construction or technical work environment.

• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, Access, Desktop Publishing and Internet business application usage.

• Must demonstrate the ability to perform work independently and possess solid organizational skills and attention to detail.

• Strong interpersonal skills to effectively communicate with both internal and external clients.

• Ability to handle a large and diverse number of projects, tasks and issues with tact, cooperation and persistence.

• Ability to prioritize work activities based upon financial impact to desired business goals.

• Experience with basic project accounting or costing principals is desired.

• Ability to multi-task and handle fast paced, high pressure situations.

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