Job Description:
The Service Coordinator will provide customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).
- Handles customer inquiries and routes questions of technical nature to the appropriate resource.
- Tracking of time and attendance for Technicians.
- Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.
- Invoices and bills customers.
- Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.
- Coordinates warranty administration process. Orders Parts and tracks shipments.
- Answers telephones and greets customers. Maintains professional and courteous customer contact.
- Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment.
- Maintain OSHA logs.
- Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
- Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
- Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources.
- Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.
- Organizes and coordinates inventory processes.
- Provide initial notification of Workers Compensation claims to insurance carrier.
Qualifications:
- Associates Degree in Business prefer but High school diploma plus a minimum of 3 years in commercial HVAC Sales operation will be considered. Work experience, preferably within the contracting/sales, construction or technical work environment.
- Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, Access, Desktop Publishing and Internet business application usage.
- Must demonstrate the ability to perform work independently and possess solid organizational skills and attention to detail.
- Strong interpersonal skills to effectively communicate with both internal and external clients.
- Ability to handle a large and diverse number of projects, tasks and issues with tact, cooperation and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Experience with basic project accounting or costing principals is desired.
- Ability to multi-task and handle fast paced, high pressure situations.