Network Administrator at First Seacoast Bank in Dover, New Hampshire

Job Description:

Description

The Network Administrator is responsible for maintaining the Bank's network and server infrastructure while maintaining the highest standard of uptime and security. Under the direction of the IT Operations Manager, this role will be the primary administrator for all back-end systems and infrastructure. This role will be an active member of the IT help desk and will provide user support alongside other IT staff, as well as act as tier 3 level support when necessary. The Network Administrator is also responsible for thoroughly maintaining all documentation relating to the Bank's infrastructure.

Essential Functions:

• Responsible for the installation, support, and maintenance of all networking and server hardware including routers, switches, firewalls, physical and virtual servers, and network closets.


• Keep check lists, logs and inventory reports for network and computer systems


• Ensure that all servers are always up to date and patched in accordance with Bank policies and procedures


• Act as primary administrator for Bank in-house systems including VMware, Veeam, Mitel, Trism, and Finastra


• Maintains and monitors Cybersecurity applications including, Anti-virus, Malware, and End Point Security


• Monitors and responds to SEIM alerts in real-time, escalating as appropriate


• Ensure that firewall rules are monitored and enforced, and reviewed regularly in accordance with bank policy


• Monitor and maintain backups of all bank critical applications and data, both onsite and offsite


• Under the direction of the Bank's IT Operations Manager, co-ordinate configuration and rollout of all new banking hardware systems


• Act as the primary administrator for the bank's core data processor (Fiserv) for application installation and updates. Works with the Deposit Operation team to update systems with appropriate account documents. Core system to include, Cleartouch, Director, Navigator, Commercial Lending, EOM, and Business Analytics


• Provide primary and backup support for the bank's employee help desk. Addressing phone and email support requests application, workstation and telephone issues


• Serve as dual control with IT Operations Manager on system administration of the WAN/LAN and operation of back-up, storage, and data retrieval functions


• Understand and enforces the Bank's Information Technology policies, procedures and controls to ensure data accuracy, security, legal and regulatory compliance


• Assist the IT Operations Manager in maintaining system security and monitoring audit reports relative to potential system intrusions and other cybersecurity events


• Assist the IT Operations Manager in implementing, testing, and documenting the IT department components of the Bank's Disaster Recovery and Business Continuity Plans.


• Serve as dual administrator on bank security, video recording and retention and proximity access systems.


• Act as primary or secondary vendor contact for third party Information Technology vendors


• Perform backup functions of the IT & Facilities Administrator when necessary.


• Comply with all applicable Federal and State banking regulations, as well as all bank and department policies and procedures


• Performs additional duties as requested

Requirements

Core Behavioral Values: Community, Engagement, Quality, Responsibility, Integrity. These values are based upon our culture and our commitment to the community and are critical to support the mission of the organization.

Success Competencies:

Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Quality and Work Standards: Setting high standards of performance for self and others, self-imposing standards of excellence rather than having standards imposed.

Teamwork and positive approach: Co-operate within the group and across groups. Supports group decisions and puts group goals ahead of own goals

Minimum Requirements (education and experience):

B.S. Degree or equivalent experience.

Minimum of 3 years of experience administering Windows Server Operating systems within an Active Directory environment including DHCP, DNS, and Group Policy.

Minimum of 2 years providing inhouse customer support on hardware and applications

Minimum of 2 years administering a virtual server environment, VMware ESXi experience preferred.

Minimum of 2 years hands on experience maintaining network equipment such as routers, switches, and firewalls, HP/Aruba experience preferred.

Experience following standardized change control procedures preferred.

Experience administering cloud infrastructure environments such as Azure preferred.

Strong computer skills and familiarity with various software programs.

Working knowledge of bank deposit applications and VOIP Telephone systems is preferred.

Maintain a high level of accuracy and attention to detail.

Excellent customer service, communication, documentation, and organizational skills.

Supervisory Responsibility:

None

Work Conditions:

General office/bank environment

Ability to lift, bend and sit or stand for extended periods of time.

Must be able to communicate effectively

Valid Driver's License required to travel between FSB branches.

First Seacoast Bank is an equal opportunity employer that is committed to working with our employees and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call us locally at 603-742-4680 or toll-free at 1-800-462-2265. This email and phone number will assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.