Start something good. Empower your career. Become an employee owner at Cenlar.
Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Policy, Program, and Procedure Writer Sr.
The Writers develop, update, edit, and maintain governance documents using specialized software and internally developed processes.
Responsibilities:
Gathers, assesses, and confirms interpretation of new and/or changing procedures to ensure that all documents capture a complete view of all activities and processes within and across business areas company-wide
Creates/updates process maps in conformance with provided standards
Updates job specific training modules on a bi-annual basis with updates that have occurred to procedures and policies
Develops, updates, and maintains the online documents using specialized software and internally developed processes
Ensures all assigned publications are free of typographical, format, and layout errors
Creates/revises procedures, to ensure processes are correctly documented
Creates documents consistent with regulatory, compliance, and legal changes. Works with RC contacts to ensure such updates are made and approved within compliant timeframes
Interviews subject matter experts to determine impact to existing governance documents as well as integrate information derived from interviews into meaningful procedures
Manages multiple writing assignments to meet target publication dates
Maintains open communication with departmental points of contact to monitor the effectiveness of existing procedure documentation and to ensure the CPPT team is kept abreast of procedural changes
Collaborate with necessary stakeholders to have all procedures, documents, and processes reviewed, revised, edited, and finalized for publication for Clients and/or Company use
Ensures the method, consistency, style and terminology meet defined corporate standards and requirements
Qualifications:
Bachelor's degree in English, Business Communications, or a related field required
A minimum of 3 years of business writing required, preferably in financial field
Ability to produce high-quality deliverables in a fast-paced, deadline-sensitive environment
Strong writing, grammar, punctuation and editing skills
Exceptional attention to detail
Strong interpersonal skills, ability to integrate seamlessly in diverse teams, and effectively communicate and establish strong working relationships with colleagues and stakeholders of all levels of seniority and background
Must be highly organized and able to manage multiple responsibilities & projects with competing priorities and deadlines
Expert proficiency with MS Office, particularly Word, Excel, and Visio
Mortgage and consumer lending experience working in a variety of positions
Previous experience writing policies and procedures
Critical thinking and analysis skills
Project management experience helpful
Knowledge of best practices in writing and maintaining policies and procedures
Ability to work independently
Total Rewards:
As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.