IT Problem/ Incident Manager at Careerbuilder in Farmington, Connecticut

Job Description:

RESPONSIBILITIES:

Kforce's Farmington, CT based client is looking for an IT Problem/Incident Manager on a contract basis!

Responsibilities:

• Bug Remediation and burn-down tracking from all QA-SIT-UAT activities


• RCA (Root Cause Analysis) tracking and reporting


• Run the Triage calls during UAT (Once comfortable)


• Ensure Bug data is captured accurately in Azure DevOps


• Become an expert in Mosaic Tool to relate RCA's to Mosaic watch area's


• Act as the SME for all things Bug and Problem related across all Quality Control activities

REQUIREMENTS:

• Coordination - Important to understand the knowledge and skillsets throughout the company, to determine which subject matter experts to engage on any given problem;The problem manager is responsible for coordinating all aspects of problem diagnosis and resolution


• Communication - Maintain an overview of the problem and Incident queue, updating status, ensuring data consistencies, and keeping the affected stakeholder informed of progress


• Facilitation - Be a key member of any team created to manage a major incident and to facilitate data collection and analysis, leading to a long-term fix for the issue; This ensures a permanent solution is investigated (Root Cause Analysis) at the same time as the incident team is trying to resolve the immediate impact


• Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned


• Any relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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