The Maintenance Control team provides surveillance, control, and direction for all aircraft maintenance concerns.
Essential Responsibilities
Uses real time aircraft monitoring applications to provide proactive resolution of in service discrepancies.
Central point of contact for front line Crewmembers, Business Partners and all other aircraft maintenance related matters
Authority and responsibility for the supervision and coordination of all unscheduled maintenance functions that are accomplished using JetBlue Airways procedures
Focal point within the SOC for all aircraft maintenance related items and provides bi directional communications to business unit members as required by the general maintenance manual and internal operating procedures.
Provides real time recovery support for aircraft that are out of service, liaises with front Line Maintenance, AOG, Engineering, Dispatch, Sys Ops and Flight to establish a recovery plan of action.
Maintain constant surveillance of overall line station activity. Supports both JetBlue Line maintenance and Contract Maintenance Business Partners in all matters regarding aircraft maintenance. Overall authority over the application of the JetBlue Airways deferred maintenance process as outline in the general Maintenance manual
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
Six (6) years of aircraft maintenance experience
Five (5) years of experience in heavy transport aircraft
Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Bachelor's Degree in Aviation Maintenance Management
2 years Maintenance Control Experience (Heavy Transport)
Proficient with Microsoft Office suite and in the use of digital manuals
Ability to stay focused and work under pressure
Excellent written and verbal communication skills
Strong work ethic
Previous leadership experience
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)