The Senior Analyst Continuous Improvement & PMO's main focus will be to oversee and assist with facilitating initiatives designed to improve company operations (preferably utilizing methodologies of Project Management Professional tools and techniques and Six Sigma). The Senior Analyst will also be responsible for identifying current organizational processes and providing recommendations for improvements in coordination with various business process owners.
Essential Responsibilities
Continually communicate updates on project statuses and issues to CI Team Leadership, via regular communications and status reports
Manage initiative timelines to meet established milestones
Manage schedules, resourcing, budgets, assets and overall project organization to ensure the team meets project requirements and expectations
Act as single point of contact for each project on schedule, cost, and scope
Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
Conduct process improvement initiatives with process owners which includes: documenting current process to identify pain points and opportunities, performing supporting data analysis , facilitating the design of the process changes, and supporting implementation of the process change
Communication with department leadership, sponsors and stakeholders
Assist with creating and maintaining a measurement tool to monitor performance and improvements in key metrics
Assemble and present assessment results to department and company leadership in conjunction with project team
All other duties as assigned
Minimum Experience and Qualifications
Bachelor's Degree in Finance, MIS, Engineering, Business, or a related field
Three (3) years of related experience
Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio and PowerPoint
Must be a team player and work effectively cross-departmentally
Show a passion to get the job done
Excellent organizational and analytical skills
Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely.
Excellent written and verbal communication skills
Available for occasional overnight travel (30%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master's Degree in Finance, MIS, Engineering or Business Management
Six Sigma Green Belt training and certification
Project Management Professional (PMP) certification
One (1) year of experience as acting project manager on cross-functional initiative
Airline industry experience
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)