Posted in Information Technology 30+ days ago.
Type: Full-Time
BU Description
Our Retail, consumer Goods, Travel & Hospitality Business Unit delivering at the intersection of physical, digital and human worlds. Our BU supports world’s largest brands in Retail and Consumer Goods such as Apparel, Specialty stores, Electronics, Food and Beverages.. With a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process and analytics solutions globally
Opportunity
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Measures
A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience.
Qualifications
Preferred Qualifications
Best Buy |
PPG INDUSTRIES INC |
Best Buy |