Front Desk Recruiter / Donor Relations Specialist at Vitalant in Mather, California

Job Description:

Work Schedule:  Thursday - Monday (Tues and Wed off) Three Days working onsite at Roseville Donor Center, located at 10529 Fairway Drive, Suite100, Roseville, CA  95678 and two days working at our Mather Location located at 10536 Peter A McCuen Blvd.  Schedule would be Thursday, Saturday and Sunday at Roseville and Friday and Monday at Mather.
 
Second option is Wednesday - Sunday Schedule with Monday/Tues off.  
 
PRIMARY PURPOSE:
 
Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.
 
DUTIES AND RESPONSIBILITIES:

1. Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.


2. Assures quality customer service to all customers.


3. Retains current donors by rebooking donation appointments. 


4. Explains and/or enrolls donors in frequent donor programs.


5. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.


6. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)


7. Converts donors to automated and other new collection technologies to optimize the donation opportunity.


8. Assists donors, blood center staff and coordinators in resolving customer service issues.


9. Administers customer service and marketing surveys to donors.


10. Collects data and prepares reports, as assigned and performs other clerical duties, as needed.


11. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.


12. Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

 

Knowledge/ Education

High school graduate or GED required.

 

Licenses/ Certifications

None.

 

Experience

One year experience in related field required.

 

Skills/Abilities

1. Able to work in a team environment. 


2. Strong customer service skills and ability to analyze customer-related situations and take appropriate action. 


3. Effective communication skills, both verbally and in writing. 


4. Able to maintain confidentiality.


5. Good working knowledge of PC software preferred.
   

Apply Now