Customer Solutions Representative at BIOTRONIK, Inc. in Lake Oswego, Oregon

Job Description:

Customer Solutions Representative

As one of the world´s leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.

At BIOTRONIK- We have a passion for solving puzzles and saving lives. We emphasize teamwork and embrace challenges; where others may see a problem, we see an opportunity to shine. We are adding a team of Customer Solutions Representatives to the Biotronik family, and are looking for passionate people – the kind who take pride in finding solutions and achieving successful results.

We are building our new Customer Solutions Center from the ground up, and want to build the team with people who share our passion for solving problems and working together. If you have a knack for communicating and connecting with people quickly (i.e. baristas, co-workers, customers) and can resolve a “problem” without anyone’s heart getting broken, this is the place for you.  Come join our team and help us provide world class customer service to our patients, medical clinics, hospitals, physicians and our exceptional BIOTRONIK field representatives.

Currently this role will be 100% remote.  Following our return to the office, remote work will be re-evaluated. 

Your Profile

• Strong communication skills, both via phone and written, are essential.


• Phone experience, CRM or cloud based phone system experience is preferred - especially expertise in talking with customers (i.e. patients, health care clinics, hospitals, physicians, and sales field) on the phone. 


• Ability to multitask and to prioritize well is absolutely necessary.


• Exceptional judgement to thrive in ambiguous situations.


• Flexible schedule.


• Loves challenge and is constantly striving to improve.


• Proficient MS Office skills (Word, Excel).


• Prior healthcare industry experience a plus.


• Bachelor’s degree preferred but not necessary

What we offer

• 50 years of innovation, US headquarters, Lake Oswego, OR


• Career path- we will partner with you to support your growth


• Strong, creative and enthusiastic leadership


• Fast paced and team based work environment


• Cutting edge technology tools invested to help you get the job done


• Part time schedules


• Competitive pay in the marketplace

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location: Portland, OR | Working hours: Full-time  | Type of contract: Undefined 

Apply now under: www.biotronik.com/careers

Job ID: 39746  | Contact: Amanda Willott  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.