The Medical Assistant I, under the direction of the Medical Assistant Manager, works with a multidisciplinary team in providing a wide variety of clinical and technical functions on a daily basis. The MA's primary role is to assure efficient patient care and patient flow through a high-volume clinic, to maintain a neat, clean, and safe patient care environment, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
Medical Assistants are responsible for, but not limited to:
Assisting Physicians, Fellows, Nurse Practitioners, and Practice Nurses
Acuity Triage on Yawkey 7 and Yawkey 9 with all visit types consistent with his/her training, annual competencies, and skills pass off
Assisting with urgent visits; escorting patients for admissions or to other areas of the hospital.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Greets patient and family in waiting room and escorts to exam room
Assists patient to exam room for visit. Identifies patients with 2 identifiers-checking wrist band
Obtains accurate vital signs, height, weight, pain level, fatigue, fall history, smoking history, and allergies. Documents results of vitals, height, and weight, in EPIC in real time, before patient leaves clinic
Promptly informs MD, NP, FELLOW, RN, Palliative Care, and any other health team member of any significant change in vital signs or acute symptoms
Conducts a brief focused assessment of the patient, including interval changes
Instructs patient how to prepare for the physician or nurse practitioner for any procedures
Anticipates/sets up special equipment or supplies needed for visit
Alert provider when the patient is ready and communicates all pertinent clinical information
Assists patient through check-out process when visit is complete
Cleans and prepares exam room for next patient
Responds to the needs to expedite visits, keep on schedule, and maintain flow of patients.
Communicates directly with provider on a daily basis about schedule.
Assists the provider with patient care during the visit:
Adheres to hand hygiene and standard precaution guidelines
Provides culturally competent and age specific care to patients in practice setting.
Performs a variety of practice specific treatments and procedures according to standard policies and procedures. These may include but are not limited to:
12 lead EKG
02 saturation monitoring
Prepares for area specific procedures.
Full set of Vital Signs (using portable and manual equipment)
Maintains neat, clean and safe exam rooms and treatment areas:
Assures patient care areas are neat, clean, and professional-looking
Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable
Assures all equipment is in good working order
Cleans equipment after patient use per office protocols
Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JCAHO standards on the unit:
Checks unit emergency equipment for lock integrity and biomedical safety checks
Assumes responsibility for the maintenance of neat, organized and well stocked rooms
Assures all stock is within expiration date
Cares for medical equipment and supplies and monitors sterilization of appropriate equipment
Maintains the prescription line by gathering information and forwarding promptly to the appropriate provider
Maintains yearly mandatory competencies which include fire/disaster safety, infection control, unit POCT, and practice specific competencies.
Promotes patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs:
Adheres to Human Resources policies with respect to attendance and dress code
Adheres to MGH customer service philosophy in all patient interactions
Communicates appropriately and effectively with patients
Maintain professionalism to the highest standard
Fully understand hospital policy and standards of care
Fully understand HIPAA regulations and guidelines
Fully understands Standards of behavior guidelines
Medical Assistant Certification
Basic Life Support Certification recommended
Other academic preparation (such as current nursing student) may be considered in lieu of certification
Graduate of an MGH approved Medical Assistant Program or equivalent
High school diploma, GED or equivalent
Certificate: Medical Assistant or Nursing Assistant
SKILLS & COMPETENCIES REQUIRED:
Proficient in English language (read, speak, and write fluently and accurately)
Proficient in standard arithmetic
Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self
Good communication skills and team player
Sound judgment and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and able to organize
Accuracy and attention to detail
Able to work independently and as an active part of the multidisciplinary team
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.