The Clinical Nurse Manager (CNM) is responsible for the quality of nursing care for a designated clinical area. She/he directs and evaluates all staff within the clinical area. The Clinical Nurse Manager coordinates patient flow and the efficient use of human, fiscal, and environmental resources. The CNM serves as a nursing resource and role model for the nursing, clerical, and support staff. She/he establishes effective collaborative relations with other members of the health care teams and support service staff. She/he collaborates with the Operations Manager along as well as Materials Management, Buildings and Grounds, Biomedical Engineering, and all other support services to ensure that the clinical area is equipped, supplied, and properly prepared for patients, anesthesiologists and surgeons. The CNM participates in unit-based Quality Improvement activities, particularly as they relate to patients in their designated services. The CM collaborates with the Perioperative leadership team on development opportunities for staff.
Clinical Practice
Establishes an environment that is patient-focused, safe, and conductive to staff development
All patient care responsibilities will be performed consistent with age-specific criteria
Assists the staff in the provision of nursing care, using, but not limited to, the philosophy of Patient Care Services and ASPAN Standards of Nursing Practice as a basis for care
Collaborates with staff, anesthesiologists, surgeons, and leadership from other areas to optimize the flow of patients.
Collaborates with staff, anesthesiologists, surgeons, and others to develop and maintain standards of care
Establishes effective accountability systems to assure that Patient Care standards are met
Is competent in the staff nurse and resource nurse roles, serving as a clinical role model for the nursing staff
Assess the effectiveness of the patient care through direct observation and supervision of the staff
Resource Management
Plans weekly work schedule for all personnel within the Clinical area, ensuring adequate staffing
Assigns nurses and support staff to patients, considering knowledge and skills in generic and specialty competencies
Conducts periodic conferences to guide, develop, and evaluate staff performances
Makes decisions that support appropriate use of human, fiscal, and environmental resources for patient care
Collaborates with other CNCs to promote consistency within the perioperative areas, including organization of supplies and equipment, the application of policies and procedures, and staff development opportunities
Takes appropriate action to adjust work schedules to meet volume and staff needs
Interviews and hires candidates and collaborates with CNS to facilitate staff orientation.
Collaborates with the nursing leadership of the preoperative and intra-operative units involved with surgical patients to promote smooth transitions between these units, and to solve the problems, which arise on a regular basis
Leadership
Promotes interdisciplinary collaboration through effective communications and negotiations
Interprets and communicates to staff members all changes in standards of care, nursing practice activities, and Hospital and departmental policies and procedures
Investigates incidents and/or complaints and initiates action, working with the Nurse Director as appropriate for problem solving
Communicates and documents pertinent incidents, actions, and follow-up to the Nurse Director in a timely manner
Coordinates problem-solving activities with the staff and arranges meetings as needed
Conducts staff meetings at least bi- monthly
Conducts annual performance appraisals for staff with input from colleagues
Participates in Quality Improvement activities within the unit and within the service
Fosters an environment where interdisciplinary collaboration related to patient care needs are paramount
Ensures a practice environment that maintains high professional standards of clinical care and conduct
Professional Development
Works with the Perioperative Nursing Leadership Group to ensure that staff achieve competency in generic and specialty knowledge skills
Participates in competency-based orientation for all new staff
Provides support to preceptors
Evaluates effectiveness of orientation program
Promotes professional development of staff through the Clinical Recognition Program and other appropriate mechanisms
Assists the Clinical Nurse Specialist and Nurse Director in coordinating student assignments and evaluating student performances while in the Clinical unit
Applies knowledge of current and relevant issues and changes in nursing, social and medical science to improve patient care and foster staff development
Participates in and promotes professional research
Performs other related duties as directed
Special working conditions and physical activities:
Must be able to work in fast paced, stressful environment, with the ability to stand for long periods of time, and lift 40 pounds independently
Qualifications
Education
Current Massachusetts Nursing License required
Bachelors Degree in Nursing required, Master's Degree in Nursing or another concentration required, specialty certification preferred
Experience
3-5 years nursing experience in the practice area with demonstrated clinical competence and professional accountability
1-2 years of managerial experience desirable
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.