Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for Immigration Case Managers to fill the role of Case Manager for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
This position will work at a DHS staging (“S”) site to provide GPS unit enrollment and orientation to immigrants detained after crossing the United States Border and referred for supervision by DHS staff. Processing and coordination will be performed at a DHS Detention Facility or at the port of entry.
Primary Duties and Responsibilities
Conducts intake interview and orientation session with each individual referred to the program within contractual timeframes and requirements.
Installs electronic monitoring equipment on participants. Inputs data and zones into data system. Establishes schedules for participants that include, but are not limited to, travel to home DHS office.
Develops and maintains accurate and complete case records for all participants. Transfers case records to the appropriate DHS office. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
Monitors compliance with electronic monitoring program until transfer of participant to the appropriate office. Reports on program violations in a timely manner using established reporting parameters.
Learns and uses evidence-based principles to establish rapport and build a professional alliance with each program participant in order to encourage compliance with program requirements.
Supervises participants while in DHS or ISAP (ISAP Staging Site Area) office.
Identifies and coordinates services as required, including translation services and emergency counseling.
May oversee the day-to-day activities of the Intensive Case Supervision Specialists if acting as a team lead. Maintains log of Intensive Case Supervision Specialists activities.
Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality. Prepares written reports for DHS as necessary.
Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations.
Serves as a point of contact for DHS.
Performs other duties as assigned.
Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice or related field required.
At least two (2) years of experience working with multi-cultural clients in an immigration-related program.
Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to deal tactfully with the public.
Attention to detail.
Problem solving ability.
Ability to plan, organize and direct the work of others.
Ability to deal with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures.
Bi-lingual Spanish required.
Basic computer skills.
Ability to interpret electronic monitoring messages and daily summary reports.
Ability to type 35 words per minute to develop and maintain case records by performing data entry.
United States citizenship required.
Must live in the United States 3 of the last 5 years (military and study abroad accepted).
Ability to pass a federal background check and obtain a suitability determination.
Ability to work with computers and the necessary software typically used by the department.
Working Conditions: Encountered on a regular basis as part of the work this job performs.
Typical office environment.
Some local travel is required.
May be required to carry a pager after regular business hours to screen and respond to electronic monitoring alerts.
May be required to available to DHS by a cellular telephone number 24 X 7.
Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic monitoring equipment on program participants.
Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
Valid State Driver’s License and the ability to safely operate a motor vehicle in order to make home visits.
Ability to lift up to 30 pounds to deliver and install equipment.
Ability to stand, walk, sit, climb or balance, enter and exit a car and climb stairs multiple times in one day in order to make home visits.
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick time
Eleven (11) paid Holidays
Medical, Dental, and Vision coverage
Term life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Employee Assistance Program (EAP)
Theme park and attraction discounts
Your world of opportunities begins here! Apply today!