Job Summary: Reporting to a Field Inspection Manager, this role supports the KAR Global businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of KAR Global and its collective businesses.
Responsibilities and Duties:
Communicate in a professional manner with customer (dealer or consumer)
Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents
Ensure internal and external customers receive prompt, efficient and courteous attention
Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage
Complete inspection of vehicles and ensure adherence to the defined program for the customer
Capture data accurately on a mobile device, work comfortably with software and technology.
Deliver results in a timely manner
Collaborate with Field Inspection Manager and sales team members on customer needs with insights to improve services provided
Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived
Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
Complete road test if required by contract or inspection type
Keep current on technology updates, new releases and product development
Understand the functionality and ability to use tools such as paint meter, OBD scanner etc
Perform floorplan audits of automobile dealerships and equipment dealers, as needed
Ensure floorplan inventory is physically present or otherwise accounted for by working with the customer and their respective documents
Perform inventory reconciliation and reporting of audit results, if necessary
Develop and maintain knowledge and expertise in areas of competitor products
Other duties as assigned
Attributes we believe to be critical-to-success:
Integrity, Detail Oriented, Self-Directed, Self-Starter and Motivated, Technologically Savvy, Service First -Oriented, Adaptability, Resilience
Skills a successful Vehicle Inspector Specialist will possess:
Critical Thinking / Problem Solving, Organizational Verbal & Written Communication, Accountability, Customer Service, Tech Savvy, Mechanically Savvy, Time Management, Relationship Building
High School Diploma or GED required
Experience / Knowledge of the automotive industry preferred
Must be qualified, and able, to operate different types of motor vehicles and possess a valid driver's license with the appropriate levels of insurance
Confident working in a technology focused environment
100% Travel within territory; <10% overnight travel anticipated
The physical activity requirements of the position are LightPhysical Work. Visual acuity requirements include depth perception and field of vision. Frequent – sitting, walking, driving and traveling. Occasional – stooping, kneeling, crouching, and lifting. Potential – rapid or forceful movement in emergency situations.
Physical Working Condition:
The work is completed at customer’s home, place of business, dealership and/or at auction, this is not in a home office and is not located in a standard office environment. The position is subject to outside environmental working conditions, including temperature changes and outside weather conditions.