Kforce has a client in search of a Client Success Manager in Fort Lauderdale, FL.
The Client Success Manager serves as a leader in the Merchant Experience organization, responsible for leading a team of account coordinators and account managers. They are responsible for their growth and development, for delivering best in class service to merchants and for resolving escalated merchant issues.
Lead and manage a team of 8-10
Recruit, train, mentor and scale the team
Drive positive Merchant Success outcomes
Develop frameworks for team to leverage in Merchant engagements
Develop standardized playbooks for interventions and escalations
Build and maintain strong relationships with merchants
Gain a deep understanding of our merchants' business goals
Collaborate with warehouse GMs and Operations leaders to resolve escalated issues and drive ongoing improvements
Bachelor's degree required
4+ years of experience in B2B customer service and/or merchant services
2+ years of team leadership experience
1+ years of 3PL experience
Experience building and leading a Merchant Success team, ideally in 3-PL
Experience with Salesforce Service Cloud a plus
Ability to manage influence through persuasion, negotiation, and consensus building
Strong empathy for Merchants and passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Proven ability to motivate and focus teams, as well as being a friendly empathetic leader
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.