The Quality Assurance Inspector ensures that products manufactured by their vendors meet industry standards and the standards of Bob's Discount Furniture's Compliance Manual. Their goal is to assure that products can withstand regular use and that products work as intended.
Serve as front line quality control inspector by periodically monitoring returning merchandise to determine root cause of defect (handling, manufacture, and packaging).
Recognize problems or issues in a timely manner with either equipment, materials, process or personnel and report information.
Assist in the receiving, review and shipments of sample and production merchandise.
Understanding business process management and business requirements of Quality Control, Parts and Merchandising to enhance all business functions including Customer Service, Delivery and all aspects of Distribution.
Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
Travel to multiple locations to ensure business requirements are met.
Ability to communicate effectively and utilize communication tools appropriately.
Demonstrated analytical and problem solving skills.
Ability to effectively manage one's own time especially with respect to project deadlines.
Capable of identifying root cause and managing towards an improved process.
High School Diploma or Equivalent
Proven successful track record of outstanding customer service abilities
Proven successful track record of self-management and multi-tasking
Stoop, kneel, crouch or crawl
Lift and/or Move (no more than 300 lbs.)
Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.