Case Associate at Careerbuilder in BROOKLYN, New York

Posted in Other 15 days ago.

Job Description:


The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental harm reduction approach, staff model and guide the residents to create and meet personalized recovery goals, to develop independent living skills, and to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of stable housing, utilize a culturally competent and anti-racist lens, and emphasize the dignity and legitimacy of each individual's journey.


The Case Associate is the intermediate level of direct care staff working with residents of the Jewish Board's supported housing programs in order to help residents live in the community as independently as possible.

KEY ESSENTIAL FUNCTIONS (List the functions that are essential to achieve the goals):

Resident Engagement

  • May carry a caseload of residents

  • Provides services to those residents within the scope of program regulations and agency mission.

  • Evaluates and assesses independent living skills, and supports residents in meeting individual goals.

  • Advocates on behalf of residents with other services providers.

  • If carrying a caseload, links residents to community based treatment and collaborate with other service providers when coordinating services.

  • If carrying a caseload, practices person-centered and collaborative service planning with residents, also ensuring service plans are completed and signed by residents according to regulatory guidelines and standards.

  • Interprets and explains agency policies and procedures to residents.

  • Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.

  • Conducts monthly unit/apartment inspections.

  • Provides resident escorts to appointments as needed.

  • Assist residents with moving, carrying groceries, laundry, and other household items as needed.

Team Process

  • Participates in regular staff meetings and trainings.May be asked to travel to some off-site meetings and trainings.

  • Participates in planning and execution of special and holiday events.


  • Completes regular and timely documentation of all resident interactions, including progress and informational notes.

  • Insures progress notes meet monthly billing documentation requirements, if applicable.

  • Files incident reports as appropriate.

  • Facilitates monthly roommate meetings when appropriate.

CORE COMPETENCIES for the position include:

  • Excellent resident engagement skills

  • Strong verbal and written communication skills

  • Attention to detail

  • Ability to work independently as well as with a team

  • Ability to travel to visit residents in apartments or to escort residents.

  • Valid driver's license and willingness to drive agency van preferred.

ADDITIONAL FUNCTIONS MAY INCLUDE (List additional functions needed to reach goals):

EDUCATIONAL / TRAINING REQUIRED (List all that is required to achieve this position):

  • AA degree and two years of experience in a community mental health setting or

  • HS/HSE degree and at least five (5) years of experience in a community mental health setting.

Additional Qualifications Needed

  • Willingness to work with a seriously mentally ill population, many with experiences of homelessness and substance use.

  • Compassion and respect for vulnerable individuals.

  • Patience and understanding for the sometimes slow process of stabilization and recovery.

COMPUTER SKILLS REQUIRED (List the computer skills needed):

  • Familiarity with working in Windows environment
  • Ability and willingness to learn new systems and application software



  • Travel in the community with residents

  • Ability to lift 25lbs for the purpose of assisting residents as needed